Contact Center Agent I

About Our Client:This organization operates within the claims management industry, addressing the challenge of restoring individuals and communities affected by losses. The program focuses on delivering effective claims services that support clients through complex processes, maintaining a significant impact by handling claims with care and accuracy. About the Opportunity:The CONTACT CENTER AGENT I role is designed to serve as a primary point of contact for customers, providing essential support by addressing claim-related inquiries and accurately managing claim information. This position contributes directly to customer satisfaction and efficient claims processing, playing a vital role in maintaining smooth communication and fostering positive experiences for claimants. Responsibilities:Receive and enter initial Notice of Loss information accurately.Create claim files by inputting loss report data.Maintain high customer satisfaction through helpful and proactive service.Respond to routine inquiries and direct complex issues appropriately.Educate callers on claim requirements and benefit plans while documenting calls professionally.Serve as the main liaison with callers, following guidelines to resolve questions and issues.Inform customers about required documentation, timelines, payments, and claim status across various channels.Recommend improvements to enhance customer experience.Maintain positive relationships with internal and external customers.Route calls to appropriate contacts or escalate as necessary.Achieve 90% or higher ratings for report quality and customer service.Handle inbound calls for one or two business lines. Requirements:High school education or equivalent.Experience with Microsoft Office, including Excel and Word.Customer service experience or relevant education and experience; inbound call center experience preferred.Ability to work independently and as part of a team.Capability to support multiple clients across channels and systems in a fast-paced environment.Strong interpersonal and customer service skills.Proficient computer skills, including typing and Microsoft Office products. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks:Medical, dental, and vision insurance plans.Prescription drug coverage.Health savings and flexible spending accounts.Paid holidays, vacation, and sick leave.401(k) retirement plan.Tuition assistance.Paid parental leave.Supplemental health benefits.Enhanced mental health support.Virtual physical therapy.Caregiving services.Life assistance program. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.