Contact Center Agent I

Essential Job Responsibilities

• Provide unparalleled customer service during each interaction through a high level of professionalism on phones, through chat, social media, or Interactive Teller Machine (ITM).
• Contributes to building a positive team environment.
• Responsible for compliance and understanding of the Bank’s policies, procedures, and legal guidelines, both new and existing.
• Affords responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness.
• Process transactions as requested by customers such as deposits, withdrawals, or payments.
• Process all routine customer requests including but not limited to wires, fraud, debit cards, research.
• Will be responsible for meeting individual Key Performance Indicators (KPI’s) service goals.
• Advises customers on how our products and services can meet their financial needs.

Desired Experience & Skills

• Internal candidates: Must have a “Meets Expectations” on previous performance review if applicable and be in good standing.
• 1+ years of banking or financial services experience or customer service.
• Great interpersonal and communication (written and oral) skills.
• Ability to perform simple math such as interest calculations, percentages, multiplication, and division.
• High School Diploma or equivalent.
• B.S. or Associate's in Business or related field desired.

Pay

Pay is based on related experience, expertise, market data, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

Greenfield Savings Bank is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.