Consumer Web Loan Officer-Hybrid

About the role

If you love connecting with people and are ready to grow your career in a company that invests in your success, we’d love to meet you. Come be part of something amazing where your contributions truly matter. Be the voice that makes someone's day better while building valuable communication skills in a fast-paced, team-driven environment.

Responsibilities

• Cultivates strong member relationships by providing high-quality sales and service, identifying financial needs, and recommending appropriate financial products and services to members and non-members.
• Supports department sales goals by actively promoting and selling financial products (savings, depository accounts, consumer loans, and insurance) and referring cross-sell opportunities for non-consumer loan products (e.g., real estate, commercial loans).
• Executes the Credit Union’s Member Experience protocols, assessing member financial needs and identifying referral opportunities for business partners such as Financial Consultants, Business Banking, Insurance Services, and Virtual Financial Service Officers.
• Efficiently processes member consumer web applications, ensuring accurate and timely completion, including loan funding and related documentation.
• Conducts thorough reviews of credit reports to uncover opportunities to deepen member relationships with tailored products and services.
• Uses credit scoring, sound lending practices, regulatory knowledge, and judgment to make lending decisions.
• Clearly explains denials and explores alternative options for members when loans are declined.
• Responds promptly to member inquiries via telephone, credit union SMS, or email to ensure effective communication.
• Performs member interviews to gather and clarify information, resolve discrepancies, and verify documentation required for underwriting, ensuring accuracy and fraud prevention.
• Reads and analyzes income documentation to assess financial qualifications to support underwriters in assessing applications.
• Ensures compliance with all laws, regulations, and Credit Union policies, including Fair Credit Lending Practices, and assists with audits when required.
• Participates in staff development programs to enhance skills in sales, service, and teamwork.
• Consistently reports to work on time and performs other duties as assigned.

Requirements

• 4-year Bachelor’s Degree.
• Must have sales experience and at least 1 year of consumer lending experience with a thorough working knowledge of related regulations.
• Superior oral and written communication skills as well as excellent telephone manners and technique using a headset.
• Thorough working knowledge of depository & loan products, services, insurance of accounts, and account vesting.
• Working knowledge of verifying and understanding income documentation.
• Ability to multi-task working in multiple systems simultaneously.
• Knowledge of credit union systems, documents, reports, policies, and procedures is a plus.
• Actively registered or must obtain within 6 months Mortgage Loan Originator with the NMLS.
• Successful completion of training and obtain the following licenses, skills, and authorities within 6 months of entering the position: New Hire Training, New Accounts, Consumer Loan Training program, Membership Officer Authority, Contact Center Basics.
• Successful completion of the Certified Credit Union Financial Counselor (CCUFC) within 9 months of entering the position.

Pay

Starting from USD $45,000.00/year. Base pay USD $21.63/hour.