Consumer Services Representative I

Join the Consumer Service team at Helen of Troy, supporting trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. The Consumer Service Representative I provides primary contact for consumers, delivering outstanding support across phone and email.

Responsibilities

• Serve as the primary contact for consumers, handling inbound telephone calls and emails efficiently and accurately.
• Provide product troubleshooting, process sales orders, manage warranty replacements, and convey product specifications.
• Meet or trend toward required KPIs while consistently delivering excellent customer service and recommending products to drive growth.
• Check inventory and issue replacements or credits for damaged or defective products.
• Provide product feature and benefit information to consumers.
• Accurately log all interactions in the CRM system (Kustomer or Oracle‑based).
• Respond to consumer emails and conduct follow‑up outbound calls as needed.

Skills

• Consumer goods customer service experience.
• Familiarity with Bluetooth, app, and Wi‑Fi connectivity devices.
• Excellent verbal and written communication skills.
• Ability to understand and follow oral and written instructions.
• Working knowledge of Microsoft Office applications (Word, Excel, Project, PowerPoint).
• Ability to sit for extended periods and handle 12+ calls per hour.
• Dependable and punctual.

Minimum Qualifications

• High School Diploma or General Equivalency Degree (GED).
• At least 1 year of call‑center or retail experience.
• Authorization to work in the United States on a full‑time basis.

Pay

For positions based in Massachusetts, the standard base pay range is $14.49 – $18.12 hourly. Actual compensation may vary based on location, experience, skill level, and performance.

Benefits

• Salary plus bonus
• Healthcare, dental, and vision coverage
• Paid holidays and paid parental leave
• 401(k) with company match
• Basic life insurance
• Short‑term and long‑term disability
• Paid time off (PTO)
• Paid charitable (volunteer) leave
• Educational assistance

Schedule

This role follows a hybrid model: in‑office collaboration Tuesday through Thursday and remote work on Mondays and Fridays. Eligibility and exact days may vary based on business needs and manager expectations.