Consumer Affairs Representative I

Responsibilities

• Answer, process, and document incoming phone calls, e-mails, and letters from retail consumers in a fast-paced call center environment
• Learn, demonstrate, and apply knowledge of small appliances
• Crosstrain on specialty brands to support consumer phone and email inquiries, including white glove customer service
• Provide light troubleshooting and sales assistance where needed
• Order and Warranty Support
• Complaint Resolution & Retention

Requirements

• High School diploma or equivalent
• Six months of customer service experience
• Excellent verbal and written communication skills
• Computer skills with experience in data entry, e-mail, and the Internet across multiple systems
• The ability to work well in a fast-paced team environment

Qualifications

Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Benefits

• Health, dental and vision insurances
• 401(k)
• Paid vacation
• A paid charitable day off to share your talents with the non-profit of your choice
• A quarterly subsidy to help cover the costs associated with staying fit
• The ability to purchase our products at a discounted cost
• Employee recognition
• Team building activities
• Casual dress code

Pay

Starting Salary: $39,000 annually

Schedule

Standard schedule of Monday through Friday, 8:00 a.m. – 5:00 p.m. Employees work remotely on Mondays and Fridays, with in-office days Tuesday through Thursday.