Consumer Services Coordinator (Case Management) for San Bernardino School Age Upper Desert

Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) coordinates services and supports for persons with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This position serves consumers in the San Bernardino Upper Desert area, including locations such as Apple Valley, Adelanto, Barstow, Victorville, and surrounding communities. Mileage reimbursement for business travel is provided monthly.

Hourly Range: $26.3130 - $40.8201

Responsibilities

• Provide case coordination services for consumers, utilizing Person-Centered Planning strategies to create and execute Individual Program Plans (IPP), generate progress reports, and conduct annual reviews.
• Evaluate consumer progress and implement IPP Addendums as needed.
• Offer advocacy services to consumers and their families, attending relevant meetings (e.g., IEP, ITP, IHC) and preparing necessary paperwork.
• Utilize generic resources effectively on behalf of consumers and their families.
• Complete individual or family crisis intervention and document activities appropriately.
• File Special Incident Reports promptly and inform representatives of other agencies as required.
• Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, OT/PT, and others.
• Complete placement and liaison activities as required, ensuring Medicaid Waiver standards are maintained and documentation is timely.
• Arrange for consumer placements in residential facilities, day programs, or other training programs as clinically indicated and approved by the Interdisciplinary Team.
• Conduct facility audits (ICRC 513 form) and refer identified issues to Quality Assurance or Resource Development programs.
• Keep the manager informed of caseload status, community activities, and unusual or difficult case situations.
• Participate in case conferences, interagency meetings, and provide case coordination coverage as directed.
• Act as a mentor for new employees and complete orientation and training sessions.
• Visit Level 2, 3, and 4 residential facilities and day programs as assigned.
• Participate in at least one annual Quality Assurance evaluation/audit of a community care facility, health care facility, or day program.
• Complete administrative requirements daily, including Purchase of Service forms, consumer file updates, and Target Case Management (Title 19) notes, securing a minimum of 400 units per month.
• Ensure completion of at least 95% of required case-related paperwork within designated time frames.
• Facilitate the purchase of services identified in the IPP and prepare for compliance, eligibility, and administrative case reviews.
• Maintain and expand relevant knowledge by attending mandatory and authorized training sessions to earn Continuing Education Units (CEUs).
• Work collaboratively as a team member, handle change effectively, and adapt to new priorities and assignments in a hybrid work environment (office, remote, and field).
• Organize travel efficiently to visit consumers, families, and vendors.
• Utilize bilingual skills in all aspects of the job, if applicable.
• Use office equipment appropriately, maintain a neat work area, and comply with safety rules and IRC’s Injury and Illness Prevention Plan.
• Utilize IRC’s IT systems securely and follow protocols and procedures.
• Uphold consumers’ rights and dignity in service provision and comply with IRC’s personnel policies.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university and one year of experience in intellectual/developmental disabilities, social work, special education, early childhood development, or a related field.
• OR Master’s degree in social work, psychology, public health nursing, teaching, special education, early childhood development, or a related field from an accredited college or university.
• Bilingual skills preferred but not required.
• Ability to establish and maintain effective working relationships and work cooperatively with others.
• Good attendance and punctuality.
• Ability to follow oral and written directions.
• Strong verbal and written communication skills.
• Possession of a valid California driver’s license, liability insurance, and a safe driving record, or ability to provide independent transportation.

Benefits

Generous benefits package and employee perks available. View benefits package and employee perks.

Case Management Trainee Option

For candidates who meet the education requirement but lack the experience, a Case Management Trainee (CMT) position is available. This is a year-long trainee role requiring a Bachelor’s degree from an accredited college or university.