Consumer Services Coordinator (Case Management) for Intermediate Care Facilities

Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) coordinates services and supports for persons with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This position has no supervisory responsibility and requires travel to consumers of any age placed in Intermediate Care Facilities and Sub-Acute Facilities. Mileage reimbursement for business travel is provided monthly.

Responsibilities

• Provide case coordination services for consumers on a daily basis.
• Utilize Person-Centered Planning strategies to create and execute the Individual Program Plan (IPP), generate progress reports, and conduct annual reviews.
• Evaluate consumer progress and plan as identified in the IPP; create and implement IPP Addendums as needed.
• Provide advocacy services to consumers and their families.
• Attend relevant meetings (e.g., Individual Education Plan (IEP), Individual Transition Plan (ITP), Individual Habilitation Component (IHC)) and prepare necessary paperwork.
• Seek out and effectively utilize generic resources on behalf of consumers and their families.
• Complete individual or family crisis intervention and document activities appropriately.
• Complete Special Incident Reports on a timely basis and inform representatives of other agencies as appropriate.
• Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, OT/PT, and others.
• Complete placement and liaison activities as required.
• Ensure Medicaid Waiver standards are maintained and documentation is completed on a timely basis.
• Arrange for consumer placement in residential facilities, day programs, or other training programs as clinically indicated and approved by the Interdisciplinary Team.
• Complete facility audits (ICRC 513 form) as required and when facility problems are identified.
• Identify situations in vendored programs requiring attention from Quality Assurance or Resource Development and Transportation Program and make appropriate referrals.
• Keep the manager informed of caseload status, community activities, and unusual or difficult case situations.
• Participate in case conferences and interagency meetings as needed or assigned.
• Provide case coordination coverage for consumers whose CSC is absent or if there is no assigned CSC, as directed by the manager.
• Act as a mentor for new employees as directed by the manager.
• Complete IRC’s orientation and new staff training sessions.
• Visit Level 2, 3, and 4 residential facilities and day programs as assigned.
• Participate in at least one Quality Assurance evaluation/audit of a community care facility, health care facility, or day program annually.
• Complete administrative requirements, Purchase of Service forms, maintain and update consumer file information, and document all activity in Target Case Management (Title 19) notes, securing at least 400 units per month.
• Ensure completion of at least 95% of required case-related paperwork within designated time frames.
• Facilitate the purchase of services identified in the IPP.
• Prepare for compliance reviews, eligibility reviews, and other administrative case reviews.
• Maintain and expand relevant knowledge base by attending mandatory training sessions and earning required Continuing Education Units (CEUs).
• Perform as a team member, sharing expertise and contributing to team harmony.
• Handle change well and adapt to interruptions, new priorities, and assignments.
• Work in a hybrid environment (office, remote, field) while maintaining productivity and efficiency.
• Organize travel to visit consumers, families, and vendors efficiently.
• Utilize bilingual skills in all aspects of the job, if applicable.
• Use office equipment appropriately, maintain a neat work area, and comply with safety rules.
• Utilize IRC’s IT systems and equipment while maintaining security and following protocols.
• Ensure consumers’ rights and dignity are maintained in service provision.
• Comply with IRC’s personnel policies and procedures.
• Perform additional work as assigned.

Requirements

• Bachelor’s degree from an accredited college or university and one year of experience in intellectual/developmental disabilities, social work, special education, early childhood development, or a related field.
• OR Master’s degree in social work, psychology, public health nursing, teaching, special education, early childhood development, or a related field from an accredited college or university.
• Bilingual preferred but not required.
• Ability to establish and maintain effective working relationships.
• Good verbal and written communication skills.
• Full use of an automobile, valid California driver’s license, and liability insurance for the minimum amount prescribed by law, or ability to provide independent transportation.
• Safe driving record.

Pay

Hourly range: $26.3130 - $40.8201

Benefits

Generous benefits package and employee perks. View benefits package and employee perks.

Case Management Trainee Option

For candidates who meet the education requirement but not the experience requirement, a Case Management Trainee (CMT) position is available. This is a year-long trainee role requiring a Bachelor’s degree. Candidates are encouraged to apply to the Case Management Trainee Job Post.