Consumer Services Coordinator - Bilingual (SP) - Job #279

About the role

The Department Consumer Services - AV Supervision position at North Los Angeles County Regional Center (NLACRC) involves providing information, advocacy, and service arrangements for consumers and families. This role also includes participating in the development of program plans, monitoring and evaluating these plans, and coordinating services for individuals and their families. The position requires identifying and coordinating services, documenting processes, serving as an advocate, scheduling interdisciplinary meetings, and addressing barriers to service delivery.

Responsibilities

• Provide information, advocacy, and service arrangements for consumers and families.
• Participate in the development of program plans for individuals and monitor/evaluate these plans.
• Identify and coordinate services for individuals and their families.
• Document, complete forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies.
• Rotate officer-of-the-day duties with other Service Coordinators.
• Assist co-workers with special projects and unique situations.
• Provide case-coverage as needed.
• Provide emergency on-call services when required.

Requirements

• Education: Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.
• Skills: Understanding of family systems and person-centered planning, knowledge of intellectual and developmental disabilities, good organizational skills, ability to work independently and cooperatively, excellent verbal and written communication skills, proficiency with MS Word and MS Outlook.

Qualifications

• Valid California Driver’s License and reliable transportation, or acceptable substitute.
• Bilingual Spanish may be required dependent upon position.

Benefits

• Health Insurance
• Dental Insurance
• Pre-Tax Flexible Spending Account
• Retirement plan (CalPERS)
• Professional Development Opportunities
• Diversity, Equity, and Inclusion Initiatives

Pay

Regular Salary: $26.86 - $37.96 per hour. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.

Schedule

Hybrid – Remote option available for most positions.