Consumer Services Coordinator - Bilingual - Job #279

About the role

The Department Consumer Services - AV Transition 2/ School Age 4 Supervision position at North Los Angeles County Regional Center (NLACRC) involves providing information, advocacy, and service arrangements for consumers and families. This role also includes participating in the development of program plans, monitoring and evaluating these plans, and coordinating services for individuals and their families. The position requires identifying and coordinating services, documenting processes, serving as an advocate, scheduling meetings, and addressing barriers to service delivery.

Responsibilities

• Provide information and advocacy for consumers and families.
• Develop and monitor program plans for individuals.
• Coordinate services for individuals and their families.
• Document and complete forms and reports according to regulations and NLACRC policies.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals, family members, service providers, advocates, etc.
• Identify and address barriers to service delivery using culturally sensitive strategies.
• Rotate as an officer-of-the-day with other Service Coordinators.
• Assist co-workers with special projects and unique situations.
• Provide case coverage as needed.
• Provide emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field with at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and person-centered planning.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Skills and Abilities

• Empowering individuals to achieve their goals.
• Understanding of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Employment Standards

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.

Benefits

• Health Insurance - NLACRC contributes to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retail Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• Two (2) deferred compensation plans - 457 and 403(b).
• Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Hybrid – remote option available for most positions.

Professional Development Opportunities & Growth

• Variety of career paths for entry-level management positions.
• Leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

• Enhanced commitment to diversity and belonging.

Compensation

• Non-exempt position.
• Regular Salary: $26.86 - $37.96 per hour, plus $69.24 per bi-weekly pay period for bilingual services.
• Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.
• Base Pay Rate / Salary Range Information - Actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors.
• Equal opportunity employer.
• NLACRC is an equal opportunity employer.