Consumer Services Coordinator - Job #178- Bilingual
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. No placeholder.
We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. There's no explicit application instructions but there is EEO statement at end: "NLACRC is an equal opportunity employer..." and Fair Chance. That's boilerplate; remove.
We need to include sections: About the role (maybe organization description and department). Responsibilities (list of duties). Requirements (education & experience). Qualifications maybe same as requirements? Could combine. Skills (skills and abilities). Benefits (benefits package). Pay (compensation). Schedule? Not mentioned explicitly; there is hybrid remote option but not schedule specifics. So we should not create Schedule section unless posting actually states schedule. It mentions hybrid – remote option but not schedule details like full-time, part-time. So we omit Schedule.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID.
We need to preserve all substantive info: organization description, department, supervision, position summary, responsibilities list, education & experience, skills, essential requirements (driver license, bilingual, etc.), benefits details, professional development, diversity initiative, compensation details (salary range, bilingual pay, etc.), note about base pay range factors.
We should not include duplicated lines. Ensure we capture all.
Let's extract content:
Organization description: "The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults."
Department: "Department Consumer Services - SFV Adult 7 Supervision Receives supervision from Consumer Services Supervisors/Managers."
Position and Job Summary: "Provides information, advocacy, and service arrangement for consumers and families. Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary. Identify and coordinate services for individuals and their families. Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures. Serve as an advocate for individuals served by community agencies. Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs. Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required."
Employment Standards: "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily."
Education & Experience: "Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience."
Skills And Abilities: "Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook."
Essential Requirements: "Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position."
NLACRC Offers An Excellent Benefits Package: list of benefits.
Professional Development Opportunities & Growth: "NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field."
Diversity, Equity, and Inclusion: "At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging."
Compensation: "This position is non-exempt. Regular Salary: $26.86 - $37.96 per hour, plus $69.24 per bi-weekly pay period for bilingual services. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience."
We should not include the EEO statement.
Now format.
We need sections: About the role (organization description + department + position summary?). Could split: About the role (organization description). Responsibilities (list of duties). Requirements (education & experience). Qualifications maybe not needed separate. Skills (skills and abilities). Benefits. Pay. Possibly also Professional Development and Diversity as separate sections? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those categories. It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when appropriate. Could also add other headings like Professional Development, Diversity & Inclusion if content exists. But the instruction says "Prefer a few substantive sections over many thin ones." Might combine Professional Development and Diversity into a "Additional Information" section? But we should preserve all substantive info; we could create separate sections for Professional Development and Diversity & Inclusion using as they are substantive. The instruction didn't forbid other headings; it gave examples. So we can include them.
We must not include placeholder text.
Now produce HTML.
Structure:
About the role
Organization description...
Department Consumer Services - SFV Adult 7 Supervision Receives supervision from Consumer Services Supervisors/Managers.
Responsibilities
- Provides information, advocacy, and service arrangement for consumers and families.
- Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
- Identify and coordinate services for individuals and their families.
- Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
- Serve as an advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
- Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
- Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.
Requirements
Education & Experience: Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.
Skills
Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.
Benefits
- Health Insurance – generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
- Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents; also offers a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
- Pre‑Tax Flexible Spending Account for eligible health care expenses.
- Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
- No cost Vision plan for employees and eligible dependents.
- Retirement plan – NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
- NLACRC offers two (2) deferred compensation plans – 457 and 403(b).
- Participate in the Public Service Loan Forgiveness program.
- Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
- Holidays – NLACRC offers 12 paid holidays throughout the year.
- Most positions are offered a hybrid – remote option.
- Benefit costs are pro‑rated for part‑time employees.
Professional Development
NLACRC values the professional development of staff! Variety of career paths for entry‑level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Pay
This position is non‑exempt. Regular Salary: $26.86 – $37.96 per hour, plus $69.24 per bi‑weekly pay period for bilingual services. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience. Base Pay Rate / Salary Range Information: The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job‑related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.
We should also include Essential Requirements (driver license, bilingual, etc.) maybe under Requirements or a separate section like "Essential Requirements". Could add a section "Requirements" that includes both education/experience and essential requirements. But we already have Requirements for education/experience; we could add another section "Essential Requirements". However instruction says prefer few substantive sections over many thin ones. Could combine education/experience and essential requirements into
for prose. We must not repeat job title as heading. No Job ID. We need to preserve all substantive info: organization description, department, supervision, position summary, responsibilities list, education & experience, skills, essential requirements (driver license, bilingual, etc.), benefits details, professional development, diversity initiative, compensation details (salary range, bilingual pay, etc.), note about base pay range factors. We should not include duplicated lines. Ensure we capture all. Let's extract content: Organization description: "The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults." Department: "Department Consumer Services - SFV Adult 7 Supervision Receives supervision from Consumer Services Supervisors/Managers." Position and Job Summary: "Provides information, advocacy, and service arrangement for consumers and families. Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary. Identify and coordinate services for individuals and their families. Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures. Serve as an advocate for individuals served by community agencies. Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs. Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required." Employment Standards: "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily." Education & Experience: "Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience." Skills And Abilities: "Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook." Essential Requirements: "Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position." NLACRC Offers An Excellent Benefits Package: list of benefits. Professional Development Opportunities & Growth: "NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field." Diversity, Equity, and Inclusion: "At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging." Compensation: "This position is non-exempt. Regular Salary: $26.86 - $37.96 per hour, plus $69.24 per bi-weekly pay period for bilingual services. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience." We should not include the EEO statement. Now format. We need sections: About the role (organization description + department + position summary?). Could split: About the role (organization description). Responsibilities (list of duties). Requirements (education & experience). Qualifications maybe not needed separate. Skills (skills and abilities). Benefits. Pay. Possibly also Professional Development and Diversity as separate sections? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those categories. It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when appropriate. Could also add other headings like Professional Development, Diversity & Inclusion if content exists. But the instruction says "Prefer a few substantive sections over many thin ones." Might combine Professional Development and Diversity into a "Additional Information" section? But we should preserve all substantive info; we could create separate sections for Professional Development and Diversity & Inclusion using as they are substantive. The instruction didn't forbid other headings; it gave examples. So we can include them.
We must not include placeholder text.
Now produce HTML.
Structure:
About the role
About the role
Organization description...
Department Consumer Services - SFV Adult 7 Supervision Receives supervision from Consumer Services Supervisors/Managers.
Responsibilities
- Provides information, advocacy, and service arrangement for consumers and families.
- Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
- Identify and coordinate services for individuals and their families.
- Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
- Serve as an advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
- Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
- Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.
Requirements
Education & Experience: Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.
Skills
Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.
Benefits
- Health Insurance – generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
- Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents; also offers a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
- Pre‑Tax Flexible Spending Account for eligible health care expenses.
- Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
- No cost Vision plan for employees and eligible dependents.
- Retirement plan – NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
- NLACRC offers two (2) deferred compensation plans – 457 and 403(b).
- Participate in the Public Service Loan Forgiveness program.
- Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
- Holidays – NLACRC offers 12 paid holidays throughout the year.
- Most positions are offered a hybrid – remote option.
- Benefit costs are pro‑rated for part‑time employees.
Professional Development
NLACRC values the professional development of staff! Variety of career paths for entry‑level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Pay
This position is non‑exempt. Regular Salary: $26.86 – $37.96 per hour, plus $69.24 per bi‑weekly pay period for bilingual services. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience. Base Pay Rate / Salary Range Information: The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job‑related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.
We should also include Essential Requirements (driver license, bilingual, etc.) maybe under Requirements or a separate section like "Essential Requirements". Could add a section "Requirements" that includes both education/experience and essential requirements. But we already have Requirements for education/experience; we could add another section "Essential Requirements". However instruction says prefer few substantive sections over many thin ones. Could combine education/experience and essential requirements into