Consumer Sales Representative-Retail

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

Work Location

Work Location: 2030 Cromwell Dixon Ln. Ste. F Helena, Montana

Type of Position

Type of Position: Full Time – 40 Hours per Week

Unlimited Earning Potential

Unlimited Earning Potential: $19.88/hr. + uncapped commissions. Hit your goals and earn $60,000+ annually!

Sign-on bonus

Sign-on bonus: $2,500!

Extra Benefits That Set Us Apart

• Day-one benefits package
• Ramp-up payments for your first three months
• Exclusive rewards: Top performers earn an all-expenses-paid tropical getaway!
• TDS Discounted Services available!
• 3 Weeks of Paid Vacation and 2 Weeks of Paid Sick time PER YEAR!

Responsibilities

• Deliver Sales & Retention Results through Providing Exceptional Customer Service
• Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV , Mobile, and Internet Content Product Offerings through face to face and over the phone interactions.
• Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn.
• Works to ask lifestyle questions and promote services to fulfill customer needs.
• Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
• Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries.
• Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
• Resolves construction related issues in specific markets by creating and completing Triage tickets.
• Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals.
• Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
• Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
• Special Projects as assigned by Supervisor

Qualifications

• Required Qualifications
• 1+ years’ experience in a sales or customer service role
• 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
• Other Qualifications
• 6+ months experience in a fast-paced environment managing multiple tasks
• 6+ months experience working with detailed data
• Able to meet or exceed sales goals
• Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
• Ability to handle a high volume of phone calls in a structured, contact center environment
• Understanding of the telecommunication industry
• Understanding of telecommunication products and services
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• Problem solving skills (i.e. customer complaints, competitive issues)
• Successful completion of classroom training will be required
• Demonstrated success in a competitive sales environment
• Able to Work Overtime with Advance Notice
• Experience working with escalated customer issues and problem resolution both over the phone and face to face.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Associate Resource Groups

About TDS Telecom

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards. Pay Range (Hr./Yr.) $17.66/Hr. - $26.48/Hr.