Consumer Loan Servicing Specialist / Front Desk

About the role

This is a fully in-office position located at the Canyon View Credit Union Financial Center in West Jordan, UT. The position is responsible for providing front desk support and security, as well as service and support for consumer loans, including employee support, payoff processing, back-end product servicing, insurance, and title work. All employees support the Mission Statement: We elevate our members’ financial experience through best-in-class Service and Solutions by providing superior support to member-facing teams.

Responsibilities

• Provide front desk support including checking in/out vendors/visitors, receiving deliveries, communicating with facilities team to address building and property needs, and providing temporary employee badges.
• Maintain building security by professionally greeting all visitors, employees, and vendors, and monitoring receiving entrances during business hours.
• Receive, sort, and distribute incoming mail and parcels accurately and timely.
• Check in all incoming packages using Envoy to ensure accurate tracking and delivery.
• Coordinate with mail vendors to support daily pickup of time-sensitive parcels.
• Prepare and process branch supply orders and daily courier bags.
• Provide support to the Direct Lending team as needed, including processing and posting daily checks for collateralized loan payoffs and Bill Pay, and processing Indirect chargeback checks.
• Understand the Bank Secrecy Act and how it is applied.
• Perform other duties as assigned.

Requirements

• One to two years’ experience working in a customer service/support role.
• Experience communicating professionally with members and guests in-person, over the phone, and through digital mediums.
• Experience with Banking, Lending, or other financial topics is a plus.
• High School diploma or equivalent G.E.D.
• Proficient with standard office business machinery and software.
• Working knowledge of Microsoft Word, Excel, and Outlook.

Work Environment & Physical Requirements

Works primarily in an office environment. While performing the duties of this job, the employee may regularly need to:

• See, talk, hear, and perform repetitive movements with arms, hands, and fingers to handle, feel, grasp, and reach.
• Use a computer, phone, and standard office equipment.
• Specific vision abilities may include close and distance vision.
• Occasionally climb, balance, stoop, kneel, or crouch.
• Occasionally lift and/or move up to 75 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$19.50/hr+, depending on prior related working experience.

Schedule

8:30 am – 5:30 pm, Monday – Friday.

Benefits

• Affordable health insurance with employer HSA contributions.
• 14.47% 401(k) contribution (no matching necessary).
• 18 PTO days each year.
• 12 paid holidays.
• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• Discounts on Credit Card interest rates.
• Discounts on Mortgage Loan fees.
• Other employee banking perks.