Consumer Loan Servicing Representative

About the role

NASA Federal Credit Union is seeking a Consumer Loan Servicing Representative (CLSR) to provide support to members with their consumer lending needs through various communication channels.

Responsibilities

• Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Answers incoming telephone calls.
• Responds to internal and external email communications.
• Picks up and delivers all Loan Servicing incoming mail.
• Handles all internal/external member inquiries pertaining to documents (including court/subpoena research).
• Tracks and fulfills all research and copy requests.
• Completes written Verifications of Deposit.
• Processes all online SSI and Medicaid Account Verifications.
• Scans and indexes documents to Synergy.
• Quality Controls 10% of all scanned documents indexed in Synergy.
• Coordinates destruction of sensitive documents with the Facilities Department.
• Verifies accuracy of 10% of new loans and critical fields; completes corrections as needed.
• Orders consumer loan coupon books and Cashline Checks.
• Inputs phone pay requests into database and mails confirmation letters.
• Processes “Skip A Payments”.
• Sets-up Automatic Payment Transfers upon request.
• Processes EFT setup for accuracy.
• Processes Payoff Requests for all Consumer loan types.
• Posts payments to all Consumer loan types.
• Forwards all vehicle insurance to third party vendor for tracking.
• Issues Vehicle Lien Release Letters.
• Posts life/disability/unemployment credit protection payments.
• May be in training to learn the job duties of the Consumer Loan Servicing Representative II position.

Qualifications

• Level I: A high school diploma or general education degree (GED).
• Level II: Includes all responsibilities of Level I and the following: A high school diploma or general education degree (GED) and one to three years relevant experience required.
• Level III: Includes all responsibilities of Level I and II and the following: A high school diploma or general education degree (GED) and two to five years relevant experience required. Strong knowledge of consumer loan systems, car title procedures, credit union and governmental agency regulations and policies.

Benefits

NASA Federal Credit Union offers a generous benefit package including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. Salary range: $42,500 - $70,625 annually. Additional benefits include:

• Health Insurance (Choice of two nationwide PPO plans)
• Dental Insurance
• Vision Insurance
• Long-term Disability Insurance
• Flexible Spending Medical Account (FSA)
• Flexible Spending Dependent Care Account
• Health Savings Account (HSA)
• Voluntary Supplemental Employee and Dependent Life Insurance
• Voluntary Short-term Disability Insurance
• Remote or Remote / Hybrid work options based on position
• Life Insurance/AD&D
• Vacation Leave (excluding Outside Loan Officers)
• Sick and Safe Leave
• 11 Paid Holidays
• Employee Referral Bonus
• Employee Assistance Program
• Identity Theft Protection (Additional premiums to add family members)
• Pet Insurance
• Employee Discount Program
• Remote or Remote / Hybrid work options based on position

Pay

$42,500 - $70,625 / Annually

Schedule

Remote or Remote / Hybrid work options based on position