Consumer Loan Processor I- On Site

About the role

Do you enjoy helping people find financial solutions that make a real difference? Are you passionate about delivering exceptional service while building lasting relationships? If so, we'd love to have you on our team.

Responsibilities

• Serve as a trusted resource by answering member questions about consumer loan products, rates, and credit union services.
• Guide members through the loan application process and recommend lending solutions that best fit their financial needs.
• Originate consumer loan applications through multiple channels, including in-branch, online, and by phone.
• Monitor loan applications from origination through funding while providing timely updates to members.
• Coincide with loan officers to facilitate efficient loan decisions and exceptional member service.
• Explain loan decisions to members, including offering guidance and education when applications are declined.
• Process approved consumer loans and prepare funding documentation accurately and efficiently.
• Review loan documentation for completeness, accuracy, and compliance with credit union policies.
• Aid in credit card processing, balance transfers, and other lending-related services.
• Maintain accurate loan records and ensure documentation is properly imaged and retained.
• Identify opportunities to introduce members to additional products and services that support their financial well-being.

Requirements

• High school diploma or equivalent.
• Minimum of two years of experience in a financial institution with demonstrated success in a sales and service environment.
• Experience with consumer lending, new accounts, teller operations, or member services.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, DocuSign, and loan origination systems (LOS).

Preferred Qualifications

• Experience originating and funding consumer loans.
• Knowledge of lending compliance requirements and credit union lending practices.

Benefits

Northrop Grumman Federal Credit Union offers a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We also offer a 401(k)-profit sharing plan with employer matching.

Pay

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Consumer Loan Processor I - $21.61/hr to $26.00/hr.

Schedule

We offer flexible scheduling to accommodate your needs.