Consumer Loan Processor

We are looking for a detail-oriented Consumer Loan Processor to join a fully on-site team in New York. This contract opportunity is expected to run for approximately 3-4 months.

About the role

Support consumer lending operations in a fast-paced credit union environment. The ideal candidate brings loan processing experience or strong technical aptitude, along with a coachable mindset and a commitment to delivering accurate, timely service to members and internal partners.

Responsibilities

• Examine consumer loan files for completeness and accuracy, then assemble final documentation packages so loans are ready for funding.
• Enter, validate, and maintain funding information within loan origination platforms to support proper disbursement and compliance with lending guidelines.
• Prepare and provide required lending disclosures and supporting documents in accordance with Truth in Lending standards and organizational requirements.
• Use multiple systems to address questions from dealers, staff, and members regarding active and pending direct or indirect consumer loan applications.
• Track and obtain missing paperwork for loans in process, following up promptly to help keep applications moving and maintain a positive member experience.
• Identify opportunities to streamline workflows, reduce inefficiencies, and improve service delivery within the consumer lending function.
• Follow established policies, regulatory expectations, and required training programs while maintaining a high standard of professionalism and accountability.
• Contribute to team initiatives, special assignments, and cross-functional projects as needed while supporting a collaborative workplace environment.
• Maintain dependable attendance and punctuality to ensure consistent operational support for the lending team.

Requirements

• High school diploma, GED, or equivalent credential required.
• At least 1 year of experience in consumer loan processing, loan support, or a related lending role.
• Prior customer service experience within a credit union, bank, or other financial institution preferred.
• Working knowledge of consumer lending functions such as loan origination, loan review, funding, and regulatory compliance.
• Strong data entry and computer navigation skills, with the ability to work accurately across multiple systems.
• Ability to interpret policies, procedures, and loan documentation with a high level of attention to detail.
• Effective verbal and written communication skills, with the ability to interact professionally with members, dealers, vendors, and internal teams.
• Comfortable working in a fast-paced environment while solving problems, applying basic math skills, and adapting to coaching and process improvements.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.