Consumer Loan Processor

About the role

Process and fund direct and indirect consumer loan applications to meet established credit union service standards and promote loan growth. Make process and procedure recommendations to improve efficiencies within the department to create a better overall experience for internal and external members.

Responsibilities

• Review loan packages and documents for accuracy; prepare final loan package for funding.
• Input and verify funding data into the consumer loans origination system to ensure the loan is funded in accordance with lending policies and procedures; disburse loan proceeds and perform associated system maintenance.
• Issue documents required by Truth in Lending and RESPA.
• Operate multiple computer systems to accurately respond to dealer, staff, and member inquiries regarding existing and pending consumer loan applications.
• Perform follow-up on outstanding documents for existing consumer loan applications in process via Direct and Indirect channels to ensure member satisfaction.
• Recommend process and product improvements to enhance member experience and eliminate waste.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements.
• Participate in all required and recommended training and development, including Bank Secrecy Act training (BSA), and demonstrate attained knowledge.
• Participate on Credit Union teams, projects, and strategic initiatives when the opportunity arises.
• Perform additional duties and special projects as assigned.
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities, including the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices.
• Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance, including punctuality.

Requirements

• High School Diploma, General Education Development (GED) certificate, or state-authorized high school equivalent certificate required.
• Minimum 1 year of customer service work history in a Credit Union or Financial Institution experience preferred.
• Minimum 1 year of customer lending processing work history experience preferred.

Benefits

• Base & Variable Pay Structures
• Paid Personal, Holiday & Volunteer Time Off
• Professional Development & Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental & Vision Coverage
• 401(k) With Employer Match & Non-Elective Employer Contribution
• Life, Short-term & Long-term Disability Insurances
• Discounted Loan Rates & Fees