Consumer Loan Operations Department Manager

About the role

Lead the credit union’s consumer lending operations across consumer loans, HELOCs, credit cards, indirect lending, and future digital lending channels. Provide leadership and development for direct managers and staff while overseeing operational performance, partner relationships, process improvement, compliance, and strategic initiatives that support loan growth, portfolio quality, and member experience. Collaborate with leaders across the organization to enhance operational effectiveness, implement technology and automation solutions, and build scalable processes that align with the credit union’s long-term objectives.

This position is located at HSFCU Headquarters in Downtown Honolulu.

Responsibilities

• Lead consumer lending operations across all lending channels.
• Develop and execute operational strategies supporting growth and member experience.
• Lead, coach, and develop managers and staff.
• Drive process improvement, automation, and operational excellence.
• Monitor performance metrics and implement continuous improvement initiatives.
• Ensure regulatory compliance, risk management, and sound operational controls.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of progressive experience in consumer lending, loan operations, lending administration, collections operations, or related financial services functions.
• 2+ years of leadership, supervisory, or management experience.
• NMLS registration.

Qualifications (Preferred)

• Financial institution lending operations experience.
• Experience managing consumer lending teams and managers.
• Experience with consumer loans, HELOCs, credit cards, and indirect lending program guidelines and procedures.
• Experience with LOS, automation, and digital lending platforms.
• Experience leading process improvement and operational transformation initiatives.

About the company

Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement, and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together.

HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

Benefits

• Competitive Compensation: Competitive pay, merit increases, and incentives.
• Health Coverage: Full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering family members. Pre-tax deductions for a Flexible Spending Plan can be added as early as 6 months in.
• Paid Time Off: 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. PTO accrual increases with tenure.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions, including a 6% match and profit sharing after the first year.
• Transportation Subsidy: 100% bus pass reimbursement or up to $100 subsidy towards parking, with pre-tax deductions available.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: Investment in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance.

Work Environment

HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere. Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.

Pay

Base annual salary range: $97,200 - $127,575 per year. Final compensation determined based on experience, skills, and internal equity.