Consumer Loan Officer

Join a team that helps members achieve their financial goals every day! Dow Credit Union is looking for a Consumer Loan Officer who thrives on building relationships and guiding members through their lending journey. This position is part of a supportive organization that invests in its employees and offers a long-term career in the people-helping-people industry with an established and award-winning company.

About Us

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. We strive to improve our level of service by keeping our focus on our members and hiring loyal, team-oriented employees who demonstrate genuine care, integrity, and professionalism.

Responsibilities

• Assist members in identifying personal lending needs and present the best loan options
• Take applications online and in person, evaluate creditworthiness, and make sound credit decisions
• Create loans within established authority while adhering to lending policies
• Counsel members on credit issues and loan products
• Maintain accurate documentation and manage the loan pipeline
• Collaborate with internal departments and external partners (dealers, insurers, Visa, etc.)
• Actively cross-sell additional credit union services

Requirements

• 2–3 years of consumer lending or related experience
• Strong understanding of loan processing, regulations, and member service
• Ability to make confident credit decisions and handle confidential information professionally
• Excellent verbal and written communication skills
• High school diploma or equivalent required

Benefits

• Competitive minimum starting hourly pay of $24
• Quarterly and annual incentives
• Medical, dental, and vision coverage
• 401(k) plan
• Paid holidays and paid time off (PTO)

Why Work With Us

• Be part of a values-driven team focused on financial well-being and service excellence
• Access growth opportunities and support to advance your career
• Enjoy a collaborative, mission-driven environment where your contributions make a difference