Consumer Loan Officer

About the role

The position is responsible for driving consumer lending results by identifying and capturing additional loan opportunities that create mutual benefit.

Responsibilities

• Receives, manages, and processes account/loan applications from multiple sources including phone, web, branch, and mobile applications.
• Manages outbound loan campaigns including but not limited to: Preapproval, Loan Recapture, Indirect, Carvana, and Member’s Auto Center.
• Manages all Indirect onboarding and follow-up and business opportunities.
• Performs all necessary follow-up communications with new or existing members electronically or by phone to secure a mutually beneficial relationship.
• Fulfills loan requests directly through online and electronic signature technology.
• Fosters strong relationships and assists with:
  • Identifying additional opportunities to strengthen member relationships
  • Lifeguard product sales
  • Business Partner Referrals
  • Outbound Sales on targeted member opportunities
• Demonstrates habits and behaviors consistent with brand guidelines, aimed at becoming the members’ lender of choice.
• Originates equity loans and identifies and refers 1st Mortgage business opportunities.
• Assists members to determine the proper loan program, completing the loan application, and gathering necessary paperwork, including pay stubs, tax returns, and bank statements.
• Obtains and analyzes credit reports to determine member’s debt-to-income ratio and creditworthiness.
• Acts as a relationship manager between Underwriting, Loan Support, Branches, and Equity Processing team.
• Maintains strong knowledge of Equity products, services, and processes.
• Implements changes and controls to mitigate risks.
• Performs other job-related duties as assigned.

Requirements

• High School diploma or general education degree (GED) and one year (1) experience in a financial institution with consumer lending experience.
• Knowledge of computers and standard Windows software applications.
• Ability to type 45 words per minute and perform 10-key accurately.
• Ability to read, write, speak, and use proper grammar in English.
• Must register as an MLO (Mortgage Loan Originator) in compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008:
  • Electronically apply for registration, providing personal and employment information.
  • Submit fingerprints to the NMLS for an FBI criminal background check.
  • Receive clearance from Arizona Federal regarding that FBI background check.

  Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial service-related business, may not qualify for the MLO designation.

  After successful registration, employees may perform MLO functions. To maintain MLO registration, employees must renew registration annually and update any changes to registration information as needed.

• Ability to communicate in person, on the telephone, and through written business correspondence.
• Ability to interpret and analyze written reports, instructions, correspondence, and procedure manuals.
• Ability to speak effectively to members regarding sensitive inquiries or complaints.
• Ability to add, subtract, multiply, and divide whole numbers, decimals, and common fractions.
• Ability to calculate rates, ratios, and percentages.
• Ability to make decisions based on training, common-sense understanding, and guidelines.
• MLOs routinely handle confidential member information and must maintain strict confidentiality and non-disclosure.

Preferred Qualifications

• Six (6) months call center experience.
• One (1) year experience as a Personal Banker at Arizona Federal.

Work Environment and Physical Demands

• Occasionally required to stand, walk, stoop, kneel, or crouch.
• Frequently required to sit.
• Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Hybrid work environment; employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.

Pay

$24/hr