Consumer Loan Documentation Administrator

Summary

Responsible for software management for the Consumer Doc Prep team. Responsible for the timely preparation of quality documentation as well as quality control/compliance functions for consumer loans once the executed documents have been returned. The Consumer Loan Documentation Administrator must ensure that the bank is adhering to loan policies and guidelines, meeting legal, regulatory and compliance requirements.

Software Management

• Laser Pro Backup the Laser Pro Administrator in scheduling the timely updates of releases to the test and live environments, troubleshooting problems, and testing new initiatives.
• Research Laser Pro Software Release Notes for upcoming legal, regulatory, or documentation changes which will affect consumer loan documentation.
• Test Laser Pro program in the Laser Pro test environment to ensure software is working properly before it can be rolled out to the live server.
• Open “Help Tickets” with our loan software vendor, Finastra and record them on tracking SmartSheet.
• Research regulation changes and applicable software changes in the Finastra Knowledge Center website.
• Back up the the Commercial Loan Documentation Administrator.

Consumer Loan Origination Software

• Review release notes for upcoming documentation changes and laws which will affect consumer loan documentation.
• Compare loan documentation imported through origination software to manually entered documentation to ensure verbiage prints as expected.
• Test release items in the origination software’s test environment.
• Research & track software issues on the department SmartSheet.
• Communicate and work with origination software’s employees on issues, fixes, and bank asks to improve program and importing into Laser Pro.

Consumer Loan Documentation

• Prepare loan document requests for closing in a timely and accurate manner adhering to underwriter approval, loan policy and applicable regulations, including but not limited to Regulation O, Military Lending Act, Reg B, and TRID.
• Communicate discrepancies in loan approvals and requested documentation with branch associates and consumer loan underwriters.
• Review data (including but not limited to): UCC (pre and post search, filing); current property taxes; flood search/flood insurance; property insurance; entity documents; appraisals; title commitments for proper vesting of property and legal descriptions; vehicle titles.
• Be a flood insurance expert as it pertains to consumer lending; determine if federal regulations have been met to the National Flood Insurance Program standards, including private flood insurance; protect the bank from penalties.
• Ensure the interest of the bank is protected at all times (perfecting collateral and verification of entities).
• Work with senior documentation specialist, team lead or division manager to communicate discrepancies in loan approvals and requested documentation with lender and his/her administrative support.
• Review committed loan exposures:
• Verify collateral value to loan amount percentage is within Centier policies risk limits/approval.
• Verify debt to income percentage kept at or below Centier’s policy.
• HMDA research and reporting— Research that data is reported correctly from the application, approval, title work, utilizing procedures and checklists and Enter HMDA data accurately into Laser Pro software.
• Prepare survivorship/ life tenancy affidavits for closing – to be recorded with mortgages in the case of a deceased spouse as well as name affidavits to document discrepancies.
• Manually calculate escrow figures/reserves and verify property and insurance escrow requirements are met.
• Have knowledge of personal trusts; must be able to review trust documentation to determine appropriate borrowing requirements.
• Determine when to place documents on hold for insufficient information.

Post-Closing Review

• Post-Closing Review closed consumer loan file for accuracy, strictly adhering to bank policy and underwriter’s instructions.
• Organize closed loan file for imaging utilizing Adobe.
• Document branch mistakes/oversights, Listing written instructions for the perfection of the loan file. Includes retaining certain original documents which need to be corrected.
• Recommend changes to management for process improvement based on file review findings and trends.
• Dual check of HMDA data collection/reporting for quality control on residential files.

Other Duties and Responsibilities

• Review loan mistakes and revise write-ups; deciding the best way to proceed to ensure legality and bank protection while communicating direction clearly and decisively to branches.
• Create & send a monthly Document Oversight Report with specific errors listed and branch accuracy percentage comparisons for the Retail Regional Managers and the Sr VP of Consumer Loans.
• Work with Talent Development to keep the CDP Webinar training up to date as a learning training tool for Retail associates who work with Consumer Loans.
• Cross train fellow associates on tasks, loan preparation, and file review.
• Review Consumer loans on Hold and completed loans in file drawer.
• Maintain accurate and up-to-date procedures for the Consumer Team
• Track Consumer CDP teams mistakes/oversights and report them accordingly to team lead.
• Special Projects as assigned.

Knowledge, Skills and Abilities

• Display Centier values and Essentials of Excellence throughout the work process in regards to teammates and those we serve.
• Strive to provide World Class experience with every interaction.
• Provide the highest levels of quality service to internal clients in a friendly, positive and professional manner.
• Provide guidance to branches regarding the consumer loan documentation requesting and perfection process.
• Engage in personal growth activities through internal and external training.
• The ability to retain complex procedural information and apply accordingly.
• Must be organized and have the dexterity to multi-task.
• Strong attention to detail, and to possess the capacity to focus through light office noise.
• The ability to remain calm in stressful situations and tight deadlines.
• Working knowledge of Microsoft Office and financial worksheets/spreads.
• Must have the ability to communicate effectively, both verbally and in writing.
• The ability to work independently and take initiative in learning and development.
• Must possess the capability to work in a fast-paced environment.