Consumer Lending Sales Specialist - Full Time
About the role
Advance America, located at 3 North Bloomfield Rd., Winchester, Kentucky 40391, is a nationally recognized, fully licensed financial services company operating since 1997 with over 800 locations and online lending services. Bi‑lingual Spanish is a plus. The Consumer Lending Sales Specialist (CLSS) is a performance‑based, hands‑on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The CLSS drives customer acquisition through storefront and online channels, delivers tailored financial solutions, builds strong customer relationships, educates customers on loan terms, executes community marketing initiatives, and supports branch financial objectives while complying with federal and state regulations.
Responsibilities
- Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
- Deliver exceptional customer experience while managing growing consumer loan portfolio
- Present tailored financial solutions aligned with customer goals and needs
- Build and maintain strong customer relationships throughout the loan lifecycle
- Educate customers on loan terms, conditions, and product features
- Execute and track community marketing initiatives to generate growth
- Demonstrate company core values and purpose while building trust with customers and staff
- Support branch financial objectives and performance metrics
- Maintain strict adherence to company policies, state and federal regulations
- Ensure accurate cash controls and security procedures
- Maintain precise customer documentation and transaction records
- Conduct and document collection activities
- Follow Loss Prevention (LP) Standards
- Foster a positive team environment while supporting colleagues to enhance customer experience
- Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork
Requirements
- High School Diploma or equivalent required; some college preferred
- Sales and/or customer service experience required, or equivalent experience
- One year of experience in sales, retail, banking, or collections preferred
- Physical requirements: standing for long periods; sitting occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and access to insured, reliable transportation for tasks such as banking, marketing, and staffing coverage; exposure to outdoors limited to ordinary elements; typing; data entry; grasping; transferring items; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment including computers; ability to travel to, be physically present at, and complete physical requirements at any branch within the division (distance varies)
Qualifications
- Strong math skills, including ability to count cash
- Professional verbal communication by phone and in person
- Ability to read, write, evaluate, and apply complex and detailed information
- Ability to work alone on occasion
- Ability to interact professionally and exhibit appropriate social skills
- Ability to negotiate payment terms and effectively communicate loan requirements
- Ability to understand and ensure compliance with policies, procedures, and laws governing the industry/business and employees
- Ability to use computer programs required to process customer transactions
- Ability to follow procedures in the normal course of business
- Ability to develop and maintain business relationships