Consumer Investigator

About the role

The Consumer Investigator position involves investigating complaints, mediating solutions, and educating consumers and businesses on consumer protection issues.

Responsibilities

• Receives and handles consumer complaints in person and on the telephone.
• Answers telephone inquiries, advises consumers, and data enters complaints in computer.
• Gathers information for Director for educational and consumer programs.
• Monitors consumer programs in the media; works with other agencies; assists with displays and consumer education efforts as assigned.
• Prepares input to weekly "Troubleshooter" column.
• Maintains daily and monthly reports; assists in mailing information to consumers and prepares information for exhibits.
• Gives occasional speeches to public groups.
• Personally investigates on-site consumer complaints as assigned.
• Represents the Director at meetings and conferences in his/her absence.
• Operates office equipment such as personal computer, facsimile machine, and copier.
• May be required to perform additional work that follows prescribed or well-established procedures.

Requirements

• High school diploma or equivalent.
• College or further education helpful, especially in mediation area.
• Good computer skills.
• Possess valid driver's license and reliable transportation.
• Ability to work effectively with the public.
• Some knowledge of business English, spelling, and the ability to make arithmetic computations accurately and at a reasonable speed.