Consumer Experience Leader (FT)

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Bring to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Foster a positive, collaborative team environment where associates can bring their best to work each day.
• Train, coach, and provide feedback to associates, ensuring positive growth throughout their journey.
• Execute store controls and operating standards, contributing to profitability and a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data, including product information, local competition, events, etc.
• Support revenue building strategies and monitor performance metrics to help achieve/exceed store goals.
• Assist with external partnerships and event promotions for the benefit of the store.
• Engage with the local community and support the Store Leader and Assistant Store Leader with growing brand awareness.
• Aid in recruiting and identifying potential talent for all positions.
• Own individual development and professional growth.

Requirements

• One year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention knowledge.
• Knowledge in staffing, coaching, counseling, training, and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Qualifications

• High School Diploma or GED required.
• College degree preferred.