Consumer Experience Leader (FT)

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Bring to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Foster a positive, collaborative team environment where associates can bring their best to work each day.
• Train, coach, and provide feedback to associates, ensuring positive growth throughout their journey.
• Execute store controls and operating standards, contributing to profitability and a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data, including product information, local competition, events, etc.
• Support revenue building strategies and monitor performance metrics to help achieve/exceed store goals.
• Assist with external partnerships and event promotions for the benefit of the store.
• Engage with the local community and support Store Leader and Assistant Store Leader with growing brand awareness.
• Aid in recruiting and identifying potential talent for all positions.
• Own individual development and professional growth.

Requirements

• High School Diploma or GED required; College degree preferred.
• One year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention knowledge.
• Knowledge in staffing, coaching, counseling, training, and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Qualifications

• Physical Requirements and Working Conditions: Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required. Moderate lifting (30-40 lbs).
• Work Hours: Retail hours.
• National Travel: Up to 5%.

Benefits

Carhartt is a tobacco-free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values.

Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.