Consumer Experience Leader (FT)

Position Details

Position Location: Retail
Department: D2C
Reports To: Store Leader
Job Classification: On-site
FLSA Status: Non-Exempt
Pay Range: $20.40- $29.60

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Bring to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Foster a positive, collaborative team environment where associates can bring their best to work each day.
• Train, coach, and provide feedback to associates, ensuring positive growth throughout their journey.
• Contribute to store profitability and safety by contributing to store controls and operating standards (including policy and procedure administration).
• Communicate with Store Leader and Assistant Store Leader regarding operations data, including product information, local competition, events, etc.
• Support revenue building strategies and monitor performance metrics to help achieve/exceed store goals.
• Aid in external partnerships and event promotions for the benefit of the store.
• Engage with the local community and support Store Leader and Assistant Store Leader with growing brand awareness.
• Aid in recruiting and identifying potential talent for all positions.
• Own individual development and professional growth.

Requirements

• High School Diploma or GED required; College degree preferred.
• One year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention knowledge.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail environment; store setting.
• Extended periods of time standing, typing on a computer is required.
• Moderate Lifting (30-40 lbs).
• Retail hours.
• National travel required (up to 5%).