Consumer Digital Solutions Manager

Summary

Job Description
In this role, you will play a pivotal part in delivering a re-imagined consumer digital solutions portfolio that enhances business performance and end user experiences. You will collaborate with cross-functional teams, leverage insights and consumer centric design, to oversee the implementation of digital strategies to meet organizational goals.

Essential Duties and Responsibilities

• Responsible for new product development and life-cycle management from ideation to launch, including end-of-life planning to deliver a market leading consumer digital asset portfolio
• Responsible for rapid prototyping and piloting emerging technologies to test viability before full-scale implementation
• Stay current with Pharmacy Benefit Management, healthcare industry, digital health trends to incorporate learnings into product design and planning
• Act as a Voice of Customer to inform personas, roadmaps, backlog prioritization of web, mobile and connected devices assets
• Design user journeys that address user pain points, unmet needs and optimize touch points to balance clinical value, technology feasibility and business impact
• Lead cross-functional teams to drive alignment and continuous improvement for on-time delivery of high-quality products and user experience
• Expand omni-channel communication tools and campaigns to strengthen our mobile first strategy
• Implement analytics and measurement capabilities to build reporting dashboards
• Acts as an SME while supporting internal training and external client demo’s highlighting product features, benefits and effectively resolving consumer, client challenges
• Contribute to the go-to-market strategies, positioning and launch plans, in coordination with marketing communication, sales, operations and external agency teams
• Model and cultivate behaviors that achieve business success, including collaboration, accountability, and ownership

Qualifications

• BS/BA and 5+ years’ experience or equivalent combination of education and experience, and 2 years' of SME in respective areas
• Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data
• Working knowledge of key business applications such as Figma, Google Analytics, Salesforce, and Jira, Confluence