Digital Solutions Manager

Position Summary

The Digital Solutions Manager position is responsible for driving business growth by meeting new and existing customers. This role will perform sales (business solutions) for Software and Digital scope for North America and assist Global sales. This dynamic individual will leverage their exceptional sales and negotiation skills to build strong relationships with clients, identifying their needs, and proposing tailored software solutions for airport/airlines digital platforms & media.

Essential Functions

• Create, maintain relationships with Airports, account management for digital scope, combining Sym3, BRS, Self Service Technologies (CUSS), FIDS/AODB and digital solutions using Daifuku and 3rd party software and hardware to create an overall solution, work along DOC Business Solutions Managers in Airport area.
• Maintain positive long-term relationships with executive leadership, support leadership, field leadership, customers and stakeholders.
• Manage and maintain up-to-date functional and cost knowledge of DOC software solutions, IT hardware (server, virtualization, network) solutions and database and virtualization solutions.
• Develop and maintain a business partnership with current customers and explore new opportunities to expand our services in modernization of airports through digital transformation.
• Actively engage with customers and stakeholders regarding performance, feedback, and opportunities.
• Support the development, implementation and growth of Airport Digital roadmap, strategy and modernization market.
• Staying current on trends, software, and technology.
• Motivate fellow team members to promote trust, challenge the status quo, and deliver service excellence.
• Actively contributes to the development of comprehensive sales strategies to win business.
• With DOC product and technical support, lead the Digital bid/proposal creation activities in the region, including Performing extensive technical writing for section development.
• Create RFP timelines with assignments and schedules identified.
• Manage deadlines to ensure sections are obtained on schedule.
• Coordinate and produce final document for submission.
• Lead the preparation and delivery of presentations to customers and company management.
• Lead the monitoring of procurement/lead websites for Digital scope.
• Responds to requests for information and other customer inquiries.
• Lead the digital activities for trade shows and conferences in the region.

Basic Qualifications

• In depth knowledge of self-service & digital aviation market (e.g. CUSS, AODB, FIDS, BRS)
• Good understanding of IT solutions technologies including cloud, operation systems, Cyber security, administration and database design
• Good understanding software development process
• High School Graduate or General Education Degree (GED)
• 5+ years of business development, sales, or account management experience
• Must have demonstratable proficiency in the use of Microsoft Word, Excel and PowerPoint
• Excellent analytical ability and strong capability to make sound judgments
• Functions well under pressure and easily pivots as deadlines and priorities change
• Proficient in use of CRM solutions
• Solid understanding of IT project management and ITIL Framework
• Exceptional communication skills, including an innate ability to communicate on overall efforts, progress, and results

Preferred Qualifications

• 10+ years’ experience in the Aviation IT industry, with a focus on baggage or passenger experience
• Project Management Professional (PMP) certification or equivalent

Additional Skills & Abilities

• Ability to travel up to 50%
• Ability to accept responsibility and account for his/her actions
• Ability to use thinking and reasoning to solve a problem
• Ability to take care of customer needs while following company procedures
• Ability to demonstrate conduct conforming to a set of values and accepted standards
• Ability to focus on a goal and obtain a pre-determined result
• Ability to formulate a sound decision using the available information
• Ability to effectively build relationships with customers and co-workers
• Possess the trait of being organized or following a systematic method of performing a task
• Possess the trait of being able to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type
• Possess the trait of being able to get along well with a variety of personalities and individuals
• Possess the trait of being able to obtain the proper resources to complete job assignments

PHYSICAL DEMANDS

• Lift/Carry Stand O (Occasionally) 10 lbs or less
• Walk O (Occasionally) 11-20 lbs
• Sit F (Frequently) 21-50 lbs
• Handling / Fingering F (Frequently) 51+ lbs
• Reach Outward F (Frequently)) Reach Above Shoulder O (Occasionally)
• Climb O (Occasionally)
• Push/Pull Crawl O (Occasionally) 10 lbs or less
• Squat or Kneel O (Occasionally) 11-20 lbs
• Bend O (Occasionally) 21-50 lbs
• Drive O (Occasionally) 51+ lbs
• Claw O (Occasionally)
• Stand O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occasionally)
• Walk O (Occ