Consumer Communications Specialist

About the role

Serve as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries, and complaints.

Responsibilities

• Provide high-quality customer service to consumers and healthcare professionals.
• Maintain professionalism and represent Brands with honor and respect.
• Effectively multi-task while handling consumer contacts—listen and electronically capture consumer comments simultaneously.
• Manage a large volume of inbound contacts.
• Identify consumers’ needs, clarify information, research issues, and provide solutions effectively and in a timely fashion.
• Serve as a Brand Advocate to consumers.
• Demonstrate excellent language and communication skills both verbally and in writing.
• Follow the Medical Affairs record retention system and Good Documentation Practices.
• Maintain high-quality standards for data entry and database coding.
• Maintain a high level of product knowledge for company products sold worldwide.
• Enter case data into the relevant database.
• Liaise with medical professionals and consumers regarding product inquiries and complaints for all C.B. Fleet Company, Inc. and Prestige Brand drug, device, and dietary supplement products.
• Attend pertinent department meetings.
• Provide complaints and inquiries analysis as necessary.
• Perform other duties as required.

Requirements

• Requires knowledge gained through a degree, preferably in a health, science, or communication/marketing discipline, and 5 years of working experience.
• Customer service experience preferred.

Pay

$24.56 - $39.30 hourly