Consumer Collector
About the role
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Consumer Collector is responsible for conducting collection functions to reduce overall delinquency and prevent losses. Consumer Collectors will work to proactively reduce delinquency in the unsecured loan portfolio in accordance with the Credit Union’s policies and procedures while maintaining compliance with all state and federal collection laws and regulations. This position performs outreach to members with delinquent unsecured loans, and other departmental duties including but not limited to charge-off loan processing, settlement maintenance, loan modification processing, account maintenance, and other unsecured account functions.
Responsibilities
- Handles incoming member contacts (calls, emails, etc.) and makes outbound calls.
- Processes legal collections work.
- Remains proficient in various areas of collections.
- Manages delinquent accounts according to Collection Policy and Procedures.
- Analyzes and maintains past-due consumer loans to prevent further delinquency.
- Researches and analyzes accounts using collections software and other sources.
- Counsels members on reduced and deferred payments.
- Ensures compliance with relevant laws and regulations and manages risks within assigned responsibilities.
- Ensures satisfactory work production with third‑party vendors.
- Assists in training new staff.
- Performs other duties as assigned.
Qualifications
- High school diploma or equivalent (required).
- Any equivalent combination of experience and education.
Schedule
Monday – Friday, 10:00 am – 6:00 pm. Every third Saturday, 8:00 am – 4:00 pm with one weekday off that week.