Consumer Collections Coordinator

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes Overview (which could be About the role). It includes Responsibilities (list). It includes Qualifications (list). It includes Benefits (list). It includes Pay (Compensation: targeted 1st year annual compensation of $37,500 with average 40 hour work week; also starting pay $18.03/hour). It includes Schedule: Working hours Monday through Friday with an 8 hour set schedule; also option to work hybrid schedule; must be able to work Monday-Friday 40 hours/week. So we can have sections: About the role (Overview), Responsibilities, Qualifications, Benefits, Pay, Schedule. Possibly Requirements? The posting has "Qualifications" and also "Requirements"? It lists qualifications: 1 year collections and/or customer service experience, 2 years call center experience preferred, Intermediate in Excel, etc. Also "Must be willing to accept starting pay of $18.03/hour." That's pay. Also "Must be authorized to work in the United States..." etc. Those are qualifications/requirements. We'll put them under Qualifications. No separate Requirements needed. Skills maybe not explicit; we could include Skills if there is mention of Excel, etc. But we can combine into Qualifications. The instruction: Prefer a few substantive sections over many thin ones. So we can have About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. That's six sections. We must not repeat job title as heading. No Job ID. Remove boilerplate: Equal Opportunity Employer/Disability/Veterans, etc. Also remove "We are committed to a fair and transparent hiring process..." etc. Also remove "Privately held by the Taylor family..." etc. Also remove "Candidates should expect identity verification..." etc. Also remove "Falsification of information..." etc. Also remove "Equal Opportunity Employer/Disability/Veterans". Also remove any duplicated lines. We need to preserve all substantive information: overview, responsibilities list, qualifications list, benefits list, pay details, schedule details. We must use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. We must not invent or summarize away detail. Must preserve all substantive info. Let's extract: Overview: "The Consumer Collections Coordinator pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department. This position requires collections or customer service experience. This position will be in person in Tulsa, OK with the option to work a hybrid schedule. Working hours will be Monday through Friday with an 8 hour set schedule." We could put that as prose in About the role. Responsibilities list: bullet points from "Review reservations..." to "Stay up-to-date on all major credit card acceptance guidelines...". We'll list each as

• . Qualifications list: includes "1 year collections and /or customer service experience using a computer on a daily basis required", "2 years of call center experience preferred", "Intermediate in Excel", "Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week", "Must be willing to accept starting pay of $18.03/hour.", "Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future", "Minimum age of 18 years.", "Current residence in the Tulsa area." We need to keep all. Some are about schedule/pay but we have separate sections for Pay and Schedule; we could still keep them in Qualifications but maybe better to move schedule and pay to respective sections. However we must not duplicate. The instruction: include a section ONLY when posting has real specific content for it. So we can have Pay and Schedule sections with the specific content. Then we should not repeat that info elsewhere. So we should extract pay and schedule details from Qualifications and put them under Pay and Schedule sections, and remove them from Qualifications list. Thus Qualifications list will contain: 1 year collections and/or customer service experience using a computer daily required; 2 years of call center experience preferred; Intermediate in Excel; Minimum age of 18 years; Current residence in the Tulsa area; Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Also maybe "Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week" is schedule; we moved to Schedule. "Must be willing to accept starting pay of $18.03/hour." moved to Pay. Now Benefits list: "Competitive Compensation - This position offers targeted 1st year annual compensation of $37,500 with an average 40 hour work week." That's actually pay, but we already have Pay section; but the benefits list includes that as part of benefits. However we should not duplicate. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include that compensation info somewhere. Since we have a Pay section, we can put the targeted 1st year annual compensation there. The benefits list also includes Paid Time Off, health/dental/vision, life insurance, prescription coverage, employee discounts, 401(k) with company match and profit sharing. We'll put those under Benefits. Thus Pay section: include targeted 1st year annual compensation $37,500 (average 40 hour work week) and starting pay $18.03/hour. Schedule section: include option to work hybrid schedule, working hours Monday-Friday 8 hour set schedule, must be able to work Monday-Friday 40 hours/week (apart from religious observations). Also mention in person in Tulsa, OK. About the role: overview prose. Now we need to format. We'll output:

  About the role

  The Consumer Collections Coordinator pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department. This position requires collections or customer service experience. This position will be in person in Tulsa, OK with the option to work a hybrid schedule. Working hours will be Monday through Friday with an 8 hour set schedule.

  Responsibilities

  • Review reservations, rentals, credit card authorizations and charges in rental transaction systems as well as various reporting databases and sources to determine validity of rental charges and identify discrepancies
  • Conduct professional interactions with customers via multiple communication channels to resolve balances owed, escalating disputed balances to the appropriate contact or to immediate supervisor
  • Activate or deactivate "Do Not Rent" requests
  • Organize and maintain a portfolio of accounts to optimize efficiency with collection efforts and ensure daily and monthly matrix goals and requirements are met
  • Request and file special reports and/or documentation to assist in escalated research of accounts
  • Resolve email requests received from customers, customer service and or other departments daily
  • Research various rental system and reporting databases to verify balances owed and ensure billing accuracy
  • Process payments and adjustments to resolve balances
  • Ensure all customer credit card information is secure and that all processes comply with data protection standards for customer credit card information
  • Research credit card charges
  • Prepare and submit write-offs for negotiated account balances, as needed
  • Document interactions, maintaining clear, concise and accurate notes in applicable rental and financial systems
  • Stay up-to-date on all major credit card acceptance guidelines, industry chargeback rules and regulations and maintain awareness of the Fair Debt Collection Practices Act (FDCPA)

  Qualifications

  • 1 year collections and/or customer service experience using a computer on a daily basis required
  • 2 years of call center experience preferred
  • Intermediate in Excel
  • Minimum age of 18 years
  • Current residence in the Tulsa area
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  Benefits

  • Paid Time Off, starting with 12 days off per year
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage
  • Employee discounts on car rentals, car purchases and much more!
  • 401(k) retirement plan with company match and profit sharing

  Pay

  • Targeted 1st year annual compensation of $37,500 (average 40 hour work week)
  • Starting pay of $18.03/hour

  Schedule

  • In‑person position in Tulsa, OK
  • Option to work a hybrid schedule
  • Working hours Monday through Friday with an 8‑hour set schedule (40 hours/week, apart from religious observations)
  Check that we didn't repeat any info. Overview included mention of in person Tulsa, hybrid schedule, Monday-Friday 8 hour set schedule. That is also in Schedule section; we might be duplicating. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we put it in both places, it's duplication but still preserving. However we might want to avoid duplication but it's not prohibited. However better to avoid duplication: we could remove the schedule details from About the role and keep only in Schedule. But About the role currently includes that sentence. We could rephrase About the role to omit schedule details, but we must preserve all substantive info; moving it to Schedule still preserves. So we can edit About the role to exclude schedule specifics, but we need to keep the overview about responsibilities etc. Let's adjust About the role to: "The Consumer Collections Coordinator pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department. This position requires collections or customer service experience." Then we put schedule details in Schedule section. Also we need to keep mention of Tulsa, OK location and hybrid schedule option. Those belong to Schedule/location. So we can move those. Thus About the role: just the first two sentences? Actually overview includes: "This position will be in person in Tulsa, OK with the option to work a hybrid schedule. Working hours will be Monday through Friday with an 8 hour set schedule." We'll move those to Schedule. Thus About the role: "The Consumer Collections Coordinator pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department. This position requires collections or customer service experience." Now Schedule section: include in-person Tulsa, OK; option to work hybrid schedule; working hours Monday-Friday 8 hour set schedule (40 hours/week, apart from religious observations). Also maybe mention "apart from religious observations, must be able to work Monday-Friday 40 hours/ work week". We'll include that. Now Benefits: we already have list. Pay: targeted 1st year annual compensation $37,500 (average 40 hour work week) and starting pay $18.03/hour. Check we didn't miss any substantive info: The overview also said "This position requires collections or customer service experience." included. Good. Responsibilities list: we have all. Qualifications list: we have 1 year experience, 2 years call center preferred, Intermediate Excel, min age 18, current residence Tulsa, authorized to work in US no sponsorship. Did we miss "Apart from