Consumer Care Call Agent

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.

Schedule

• Monday – Friday: 9:00 AM – 6:00 PM
• Rotational Saturdays: 10:00 AM – 5:00 PM
• Sunday: Closed
• Overtime: Potential to earn overtime

Responsibilities

• Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company
• Identify and prioritize urgent or escalated issues, ensuring prompt resolution
• Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
• Accurately and thoroughly document customer interactions and transactions in the CRM system
• Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service

Benefits

• 30% Associate Discount across all Caleres brands
• Access to earned wages before payday
• Career development and learning opportunities, including a Learning Database of 12,000+ courses and LinkedIn Learning
• Upfront education assistance
• Comprehensive benefits starting on day one, including 401k, health benefits, and PTO (details at yourcaleres.com)
• Relaxed dress code
• Extensive 2-week hands-on training program
• Recognition through food, fun events, and celebrations
• Convenient location near bus and metro stations, with on-site perks including dedicated cubicles, a Grab and Go Market, and complimentary coffee and soda

Requirements

• High School Diploma or equivalent years of experience preferred
• 1-2 years of customer service, call center, or retail experience preferred
• Proficient in using computer systems, software applications, and telephone systems required

Starting pay is determined by several factors, including relevant skills, qualifications, and experience, and will equal or exceed the required minimum wage applicable to the job location.