Customer Care Agent
About the role
Moses Auto Group is a growing auto dealer that empowers its employees to provide great service and build long-lasting relationships with its Customers. You will become a scheduling expert and link between our customers and their service visit. As a Customer Care Agent for Moses Honda VW in Huntington, you will be the first point of contact for Customers reaching out to our dealership. You will manage inbound and outbound communications (calls, emails, texts) to set appointments, follow up on leads, and maintain excellent customer engagement - all from within the Moses Honda and Volkswagen Service Center.
Responsibilities
- Generate appointments and market to potential Customers via phone, text and email
- Connect new Customers with appropriate Service team member
- Follow up with Customers and track activity in database
Requirements
- A drive to help others and/or make a difference in someone’s life
- A strong relationship builder with excellent communication and interpersonal skills
- A self-motivated, goal-oriented focus
- Education: HS Degree, some college preferred
- Computer skills: MS Office products
- Valid driver’s license
- Initial training will be held in St. Albans
Benefits
- Uncapped, variable pay opportunity
- Medical, Dental, Vision
- Paid Time Off
- Employee Assistance Program
- 401k Retirement with Company Match
- Employee purchase discounts on parts, labor and vehicles
Pay
Average hourly pay ranging from $20.00 to $25.00/hour; 90 days of $18.00/hour training pay provided with guaranteed wages. Sign‑on bonus totaling $2,500 paid out as $500 immediately upon hire, $1,000 after 60 days, and $1,000 after 90 days.
Schedule
Five‑day work week with an average of 45 hours per week.