Customer Care Agent

About the role

We are seeking a dedicated and professional Customer Service Representative who is fully bilingual in English and Spanish. The ideal candidate will provide outstanding support to our diverse customer base, ensuring clear communication and high satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in both English and Spanish
• Resolve issues efficiently and professionally
• Document all interactions and maintain accurate records
• Support our team with additional tasks as needed

Qualifications

• Must be fluent in both English and Spanish (spoken and written)
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Comfortable working with technology and learning new systems
• Able to work independently and as part of a team

Benefits

• Competitive salary
• Comprehensive training
• Opportunities for advancement
• Inclusive and supportive work environment