Consumer Banker III (Hobart)

About the role

Become a part of our history as it continues to be written by working with existing FFB clients and prospecting for new FFB clients to deepen client relationships. The Consumer Banker will both book business directly and refer clients, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Responsibilities

• Open and maintain accounts and perform necessary maintenance functions.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Conduct daily activities aligned with The First Financial Bank Experience (FFB Experience), including partnering with internal teams to bring appropriate expertise to clients.
• Ensure client follow-up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive-thru, by phone, and by email.
• Model First Financial’s Mission and Values for peers and coworkers.
• Adhere to all compliance and regulatory procedures.
• Track, report, and communicate business results and activities to their FCM.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships.
• Fulfill clients’ financial needs and provide a fIRST Class Client Experience.
• Function as a client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management.
• Collaborate with the team, District, and lines of business to assist clients in meeting their financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
• Stay informed and up to date on all bank products, processes, and procedures, especially those that are most complex.

Requirements

• 3–4 years of experience in coaching and/or mentoring in a retail environment.
• 3–4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 3–4 years demonstrated prior success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4–5 years related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

• Transaction Processing & Regulatory Understanding
• Client Conversation Workshop 1.0
• Client Conversation Workshop 2.0
• Consumer Banking Certification: Intro to Networking, COI and Community Development
• Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training)
• Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification: Loan Application and Communication
• Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
• Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart
• Consumer Lending Certification: Understanding Underwriting & Processing
• Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
• Small Business Business Deposit Certification: treasury, Public Funds, IOLTA/IOTA, DACA
• Small Business Client Conversation
• Business Lending Certification: Intro Understanding Business Credit, Underwriting & Products
• WorkLife WorkLife Banking Certification: Prospecting new WorkLife Opportunities
• WorkLife Banking Certification: Facilitating WorkLife Presentations
• WorkLife Banking Certification: Business Management Tool (FirstForce to manage opportunities and relationships)
• Community Development Community Development Certification: Developing COI/relationships with Community Organizations
• Community Development Certification: Understanding Financial Literacy Programs
• Community Development Certification: Facilitating Financial Literacy
• Community Development Certification: Give First Pay