Consumer Banker III (Kettering)

About the role

Become a part of our history as it continues to be written. The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including:
  • Partner with appropriate internal constituencies to bring the right level of expertise to the client, whether service or solution-related.
  • Ensure client follow-up calls are conducted in the proper time frame.
  • Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone, and email.
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Track, report, and communicate business results and activities to their FCM.
• Partner with the District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships, fulfill clients’ financial needs, and provide a fIRST Class Client Experience.
• Function as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals as set by management by effectively collaborating as a team, with the District, and with lines of business to assist clients in meeting their dedicated financial needs.
• Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offerings.
• Stay informed and up-to-date on all bank products, processes, and procedures, especially those that are most complex.

Requirements

• 3-4 years of experience in coaching and/or mentoring in a retail environment.
• 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 3-4 years of demonstrated prior success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4-5 years of related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

• Associate’s or Bachelor’s degree and/or equivalent banking work experience.

Skills

• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams as needed.
• Ability to lead outside sales efforts.
• Works with limited supervision, follows established guidelines, and applies them with proficiency.
• Collaborates with senior roles or Supervisors and uses subject-matter expertise to advise others.

Supervisory Responsibilities

• Supports the management needs for the FCM.
• Supports the management needs of market leadership.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.

Compliance

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC, and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

• Transaction Processing & Regulatory Understanding
• Client Conversation Workshop 1.0
• Client Conversation Workshop 2.0
• Consumer Banking Certification: Intro to Networking, COI, and Community Development
• Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training)
• Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification: Loan Application and Communication
• Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
• Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart
• Consumer Lending Certification: Understanding Underwriting & Processing
• Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
• Small Business Business Deposit Certification: Treasury, Public Funds, IOLTA/IOTA, DACA
• Small Business Client Conversation
• Business Lending Certification: Intro Understanding Business Credit, Underwriting & Products
• WorkLife Banking Certification: Prospecting new WorkLife Opportunities
• WorkLife Banking Certification: Facilitating WorkLife Presentations
• WorkLife Banking Certification: Business Management Tool (FirstForce to manage opportunities and relationships)
• Community Development Certification: Developing COI/relationships with Community Organizations
• Community Development Certification: Understanding Financial Literacy Programs
• Community Development Certification: Facilitating Financial Literacy
• Community Development Certification: Give First

Pay

$19.47 - $23.56/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.