District Consumer Banker III (Kettering)

Essential Functions/Responsibilities

• Perform necessary functions necessary to open accounts, perform maintenance.
  • Run a Teller drawer as deemed necessary by management
• Support client engagement through active calling, client conversations, and follow up.
  • Daily activities that align with The First Financial Bank Experience (FFB Experience)
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• The CB is responsible for adherence to all compliance and regulatory procedures.
• Tracks, reports and communicates business results and activities to their FCM
• Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
• Stay informed and up to date on all bank products, processes and procedures and especially those that are most complex.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 3-4 years client experience and retail banking
• Demonstrated success with consultative, needs-based selling
• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management
• Demonstrated ability to work both independently and as part of a team
• Bachelor’s Degree or equivalent work experience
• Strong oral and written communication skills
• Familiarity with consumer and small business credit
• Strong product knowledge relating to consumer and commercial suite of products and services

Preferred Knowledge and Skills

• Level of Complexity and Scope Degree of Independence and Decision-Making Required
• Supervisory Responsibilities

Physical Requirements

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Occasionally walks.
• Frequently sits, stands and drives

Compliance Statement

• The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures.
• This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

• We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.

Pay Scale

$19.47/hr - $23.56/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

Compliance Statement

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

E-Verify Employer

We are an E-Verify Employer.

About the Role

If you're looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you'll find your future here.