Consumer Banker III (Cheviot)

About the role

We do the right things, right now, in ways that are relevant to our clients. Become part of our history as it continues to be written.

Responsibilities

• Open and perform maintenance on accounts as needed
• Run a Teller drawer when required by management
• Support client engagement through active calling, conversations, and follow-up
• Conduct client follow-up calls within the proper time frame
• Partner with internal teams to deliver appropriate expertise and solutions
• Maintain all operational and risk management standards
• Assist clients with transactions in-branch, drive-thru, by phone, and by email
• Model First Financial Bank’s Mission and Values in daily work
• Adhere to all compliance and regulatory procedures
• Track, report, and communicate business results and activities to the FCM
• Collaborate with District Specialists to execute retail strategies and objectives
• Act as a trusted advisor by building deep client relationships using the First Client Conversation Model
• Participate in site center huddles and meetings to support sales and service activities
• Meet or exceed sales, service, and referral goals set by management
• Provide digital assistance and support for clients using the bank’s online offerings
• Stay current on all bank products, processes, and procedures, especially complex ones

Requirements

• 3–4 years of experience coaching and/or mentoring in a retail environment
• 3–4 years of personal experience in sales and service with a track record of achieving goals
• 3–4 years demonstrated prior success with performance goals
• High school diploma or GED
• 4–5 years related experience and/or training, or equivalent combination of education and experience

Preferred Qualifications

• Associate’s or Bachelor’s degree or equivalent banking work experience

Level of Complexity and Scope

• Ability to serve a wide variety of client needs according to bank policy and procedures
• Ability to lead teams as needed
• Ability to lead outside sales efforts

Decision-Making and Independence

• Works with limited supervision
• Follows established guidelines and applies them with proficiency
• Collaborates with senior roles or supervisors
• Uses subject-matter expertise to advise others

Supervisory Responsibilities

• Supports management needs for the FCM
• Supports market leadership management needs

Physical Requirements

• Occasionally lifts and carries up to 50 lbs
• Frequently lifts and carries up to 10 lbs
• Frequently sits, stands, walks, and drives

Compliance

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, as well as all related bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, and all other lending and deposit compliance requirements.

Development and Training

• Transaction Processing & Regulatory Understanding
• Client Conversation Workshop 1.0
• Client Conversation Workshop 2.0
• Consumer Banking Certification: Intro to Networking, COI and Community Development
• Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training)
• Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification: Loan Application and Communication
• Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
• Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart
• Consumer Lending Certification: Understanding Underwriting & Processing
• Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
• Small Business Business Deposit Certification: treasury, Public Funds, IOLTA/IOTA, DACA
• Small Business Client Conversation
• Business Lending Certification: Intro Understanding Business Credit, Underwriting & Products
• WorkLife WorkLife Banking Certification: Prospecting new WorkLife Opportunities
• WorkLife Banking Certification: Facilitating WorkLife Presentations
• WorkLife Banking Certification: Business Management Tool (FirstForce to manage opportunities and relationships)
• Community Development Community Development Certification: Developing COI/relationships with Community Organizations
• Community Development Community Development Certification: Understanding Financial Literacy Programs
• Community Development Community Development Certification: Facilitating Financial Literacy
• Community Development Community Development Certification: Give First

Pay

$19.47 – $23.56 per hour

Benefits

We offer relevant, thoughtful benefits and programs that support every aspect of associates’ holistic wellbeing. Please review our Benefits Guide.