Consumer Advocacy Trainer

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, Day shift

Location: 900 Hope Way, Altamonte Springs, Florida 32714

Responsibilities

• Takes assignments successfully from concept to implementation.
• Collaborates with Consumer teams, market stakeholders, and Care Advocacy leaders to explore new ways to positively impact the consumer’s experience.
• Develops highly engaging learning solutions.
• Delivers training content and learning experiences that meet business needs.
• Leverages training to advance business strategy.
• Analyzes current training programs for improvement.
• Drives an outcome-based approach to learning activities.
• Seeks methods to measure and communicate training success based on desired workplace behavior and performance improvement.
• Performs needs assessments and program assessments in partnership with Consumer Advocacy and Care Advocacy leaders.
• Collaborates with the organizational learning management team to leverage available resources.
• Manages training content and ensures materials are updated and accurate.
• Other duties as assigned.

Requirements

• Ability to quickly gain subject matter expertise around the Consumer-Focused work within AdventHealth [Required]
• Create and deliver appropriate training content in a virtual setting [Required]
• Proven skillset in assessing needs and driving improvement systematically and on an individual basis [Required]
• Exceptional interpersonal skills, with ability to work collaboratively in a cross-functional and diverse team [Required]
• Strong organizational skills, with emphasis on managing timelines, deadlines and prioritizing work appropriately [Required]
• Functional understanding of all Care Advocacy workflows, processes and technology for the purposes of creating new training content and learning material [Required]
• Ability to recognize and safeguard confidential information, maintain HIPAA guidelines, and provide superior discretion [Required]
• Ability to individually handle stressful situations and be flexible and adaptable to change while also navigating team members through change processes [Required]
• Results oriented, guided by both existing processes and problem-solving capabilities, always striving to assess and understand the needs of the customer [Required]
• Desire to be a part of a high performing, innovative group with a supportive team environment while focusing work efforts on creating superior consumer experiences [Required]
• Driven by a passionate desire to enhance and improve consumer experience and patient outcomes [Required]
• Strong written communication skills and ability to communicate quickly with a high degree of accuracy [Required]
• Strong analytical and computer skills (MS Outlook, MS Word, MS Excel, MS PowerPoint) [Required]
• Experience with change management and change communication [Preferred]
• Knowledge of adult learning principles and education administration processes [Preferred]
• Strong understanding of AdventHealth network [Preferred]

Qualifications

• Bachelor's degree [Required]
• Master's degree [Preferred]
• Field of study in an education-related discipline, Industrial or Organizational Psychology, or equivalent degree in instructional design or curriculum development
• 1+ years of experience in training development or delivery [Required]

Pay

$59,652.52 - $110,956.61

Physical Requirements

Please review the physical requirements for this role: Physical Requirements

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse.