Brand Advocacy Specialist
Simpro Software · Miami, FL · 3 wk ago
On-siteLegalFull-time
What You’ll Do
- Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands
- Help design programs that turn strong customer satisfaction into emotional brand loyalty
- Contribute to building structured pathways for customers to evolve into vocal brand champions
- Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement
- Create, monitor and participate in brand- and industry-led virtual communities
- Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking
- Build and maintain a curated bench of customer advocates representing industries, regions, and use cases
- Coordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagements
- Support recruitment and management of customer speakers and content for Simprosium, our annual customer event
- Aid in managing and evolving our annual customer awards program
- Identify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experiences
- Own the customer experience
What You'll Need
- 3–6 years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles
- Bachelor’s degree in Marketing, Communications, Business, or related field required
- Interest in building advocacy or community programs that drive brand affinity
- Familiarity with review platforms and reputation management strategies
- Experience supporting events, webinars, or customer-facing programs
- Strong relationship-building skills and comfort working with customers
- Ability to collaborate cross-functionally and manage multiple stakeholders
- Strong communication and storytelling instincts
- Excellent organizational and project management skills
- Proactive, curious, and eager to grow in a fast-paced environment
What You’ll Bring
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Diverse training & internal networking opportunities across all of our product lines
- Opportunities for career progression and development
- Service recognition awards
- Click here to find out more about working at Simpro Group!
Our Core Values
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success