Advocacy Specialist

The Opportunity

HealthEZ is seeking an Advocacy Specialist to join our Care Management team in Bloomington, MN. This position supports a hybrid work environment.

What You’ll Do

• Deliver concierge-level service to members by providing personalized support and guidance throughout their healthcare experience
• Serve as a primary point of contact for members, ensuring exceptional customer service and timely resolution of inquiries
• Collaborate with vendors and members to address medical management requests and questions accurately and efficiently
• Initiate and maintain authorized case management files in compliance with internal processes
• Open, track, and monitor advocacy cases to ensure proper follow-up and resolution
• Partner with Medical Management staff to support process improvements and achieve departmental goals
• Provide administrative and operational support to case managers, the Clinical Director, and broader Medical Management team
• Monitor and manage shared inboxes (Intake, Medical Management, Advocacy) to ensure timely communication and task completion
• Aid in the development, implementation, and maintenance of medical management programs across the department
• Perform additional duties as assigned by leadership

Qualifications

• Associate’s degree or Medical Assistant certification preferred
• Knowledge of and adherence to HIPAA regulations
• 3+ years of customer service or direct client-facing experience
• Strong knowledge of medical terminology with the ability to accurately interpret medical records
• Prior experience with care management processes, preferably within a health plan environment
• Excellent organizational, written, and verbal communication skills
• Preferred experience working with prescription benefits and pharmacy-related programs
• Demonstrated ability to deliver exceptional customer service

Additional Opportunity Details

Target Hourly Compensation Range for this role is $24.00-$27.00/hr* Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role. Employee benefits are part of the competitive total rewards package that HealthEZ provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.