Consultant, Functional Transformation

About the role

As an Associate Business Transformation Architect on the Customer Experience Management team, you will be responsible for supporting end-to-end implementation of Qualtrics Patient Experience solutions for health systems, including survey configuration, deployment, testing, and post-launch stabilization.

Responsibilities

• Building and configuring surveys, workflows, alerts, dashboards, user roles, permissions, and governance features within the Qualtrics platform
• Supporting integrations between Qualtrics and healthcare platforms such as Epic, Cerner, and other systems, including application programming interface-based data flows and survey triggering
• Translating business and clinical requirements into patient experience solutions and collaborating with Information Technology, clinical, operational, and analytics stakeholders throughout delivery
• Troubleshooting platform configuration and technical issues across build, testing, go-live, and optimization activities

Qualifications

• Bachelor's degree in business, healthcare, technology, or a related field
• 2+ years of hands-on experience implementing Qualtrics, including survey build, workflows, dashboards, and platform administration
• 1+ years of experience implementing Qualtrics Patient Experience solutions for provider organizations or health systems
• 1+ years of experience supporting integrations with electronic health record platforms such as Epic or Cerner, or similar healthcare systems
• 1+ years of experience in a client-facing or project delivery environment
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

• Qualtrics XM Patient Experience Certification
• Experience supporting CAHPS or Hospital Consumer Assessment of Healthcare Providers and Systems programs
• Experience with application programming interface integrations, single sign-on, Open Authorization, or extract, transform, load data workflows
• Experience with Qualtrics XM Directory, iQ, or Healthcare modules
• Experience applying Health Insurance Portability and Accountability Act requirements in healthcare data environments
• Experience supporting testing, go-live, or post-deployment optimization activities

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Pay

$86,700 - $170,900