Consultant, Functional Transformation
About the role
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work you'll do
As an Associate Business Transformation Architect on the Customer Experience Management team, you will be responsible for:
- Supporting end-to-end implementation of Qualtrics Patient Experience solutions for health systems, including survey configuration, deployment, testing, and post-launch stabilization
- Building and configuring surveys, workflows, alerts, dashboards, user roles, permissions, and governance features within the Qualtrics platform
- Supporting integrations between Qualtrics and healthcare platforms such as Epic, Cerner, and other systems, including application programming interface-based data flows and survey triggering
- Translating business and clinical requirements into patient experience solutions and collaborating with Information Technology, clinical, operational, and analytics stakeholders throughout delivery
- Troubleshooting platform configuration and technical issues across build, testing, go-live, and optimization activities
Skills
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
Requirements
- Bachelor's degree in business, healthcare, technology, or a related field
- 2+ years of hands-on experience implementing Qualtrics, including survey build, workflows, dashboards, and platform administration
- 1+ years of experience implementing Qualtrics Patient Experience solutions for provider organizations or health systems
- 1+ years of experience supporting integrations with electronic health record platforms such as Epic or Cerner, or similar healthcare systems
- 1+ years of experience in a client-facing or project delivery environment
- Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred qualifications
- Qualtrics XM Patient Experience Certification
- Experience supporting CAHPS or Hospital Consumer Assessment of Healthcare Providers and Systems programs
- Experience with application programming interface integrations, single sign-on, Open Authorization, or extract, transform, load data workflows
- Experience with Qualtrics XM Directory, iQ, or Healthcare modules
- Experience applying Health Insurance Portability and Accountability Act requirements in healthcare data environments
- Experience supporting testing, go-live, or post-deployment optimization activities
Pay
A reasonable estimate of the current range is $86,700 - $170,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.