Consultant, Functional Transformation

Work you'll do

• Supporting end-to-end implementation of Qualtrics Patient Experience solutions for health systems, including survey configuration, deployment, testing, and post-launch stabilization
• Building and configuring surveys, workflows, alerts, dashboards, user roles, permissions, and governance features within the Qualtrics platform
• Supporting integrations between Qualtrics and healthcare platforms such as Epic, Cerner, and other systems, including application programming interface-based data flows and survey triggering
• Translating business and clinical requirements into patient experience solutions and collaborating with Information Technology, clinical, operational, and analytics stakeholders throughout delivery
• Troubleshooting platform configuration and technical issues across build, testing, go-live, and optimization activities

Qualifications

• Bachelor's degree in business, healthcare, technology, or a related field
• 2+ years of hands-on experience implementing Qualtrics, including survey build, workflows, dashboards, and platform administration
• 1+ years of experience implementing Qualtrics Patient Experience solutions for provider organizations or health systems
• 1+ years of experience supporting integrations with electronic health record platforms such as Epic or Cerner, or similar healthcare systems
• 1+ years of experience in a client-facing or project delivery environment
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve