Consultant, Field Operations (North Dakota, South Dakota, or Minnesota)

McDonald’s is one of the most recognized brands globally, with restaurants in over 100 countries serving 70 million customers daily. Our growth strategy focuses on staying ahead of customer expectations and driving further potential. Joining McDonald’s means being part of a values-driven organization that prioritizes inclusivity, service, integrity, community, and family. We use our scale for positive impact through initiatives like Ronald McDonald House, Youth Opportunity, and sustainability efforts. We offer outstanding benefits, including a sabbatical program, tuition assistance, and flexible work arrangements.

About the Role

The Field Operations Consultant conducts objective restaurant standards evaluations, such as Operations Excellence Assessments, Food Safety visits, and National Restaurant Building and Equipment Standards assessments. This role analyzes restaurant performance across customer experience and operations brand standards while developing a holistic restaurant operations skill set through ongoing assessment, training, and development.

Responsibilities

• Conducts objective evaluations (e.g., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations Brand Standards.
• Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions.
• Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service, and Cleanliness) or safety standards.
• Develops expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees.
• Serves as a Subject Matter Expert to support restaurants on specific operations initiatives (e.g., Delivery, Drive-Thru, Digital).
• Uses system and initiative expertise to drive Guest Counts, Sales, and cash flow through Performance Excellence Sessions.
• Collaborates with Franchise Business Partners to develop a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Requirements

• Must be located in North Dakota, South Dakota, or Minnesota.
• Strong attention to detail and ability to organize reports and evaluations accurately.
• Effective time management skills to handle a demanding evaluation and travel schedule.
• Quick learner capable of developing broad and deep expertise in Restaurant systems.
• Strong interpersonal skills to build relationships with Franchisees and restaurant managers.
• Excellent social, communication, and presentation skills.
• Solid influencing and facilitation skills.
• Ability to work in an ever-changing environment and recognize patterns in restaurant performance issues.
• Restaurant experience preferred.
• High school diploma required.

Benefits

• Comprehensive health insurance, including medical, prescription drug, mental health, dental, and vision coverage.
• Life insurance.
• Bonus eligibility based on individual and company performance.

Pay

The expected salary range for this role is $78,000.00 - $97,000.00 USD per year.