Consultant Digitalization of Customer Engagement (Life Sciences)

About the role

We are looking for a consultant to join our Digitalization of Customer Engagement team and support life sciences clients in transforming how they engage with healthcare professionals (HCPs), patients and other stakeholders.

Key Responsibilities

• Support the design and implementation of digital customer engagement strategies for life sciences clients
• Analyze customer journeys, engagement models, and business processes to identify opportunities for improvement
• Contribute to omnichannel transformation initiatives, including CRM optimization, content operations, and marketing technology implementations
• Prepare client-ready deliverables such as presentations, analysis summaries, process documentation, and implementation plans
• Collaborate with cross-functional teams including business stakeholders, IT teams, developers, and external partners
• Manage project timelines, risks, and dependencies to ensure successful delivery
• Support system deployment activities such as testing coordination, user enablement, and change management
• Stay informed about industry trends, digital engagement innovations, and evolving regulatory considerations in life sciences

Qualifications & Experience

• 3+ years of experience in consulting, digital transformation, customer engagement, omnichannel marketing, medical affairs, or a related field within Healthcare, Pharma, or MedTech
• Solid understanding of customer engagement models and digital touchpoints across HCP, patient, and stakeholder journeys
• Exposure to MarTech platforms such as CRM systems, marketing automation tools, or content management solutions in a life-science context
• Strong analytical skills with the ability to structure problems and translate business needs into actionable insights
• Understanding of customer journey mapping/ HCP persona identification is a plus
• Experience working in project-based environments with multiple stakeholders
• Ability to work independently while collaborating effectively within cross-functional teams
• Strong communication and presentation skills
• Familiarity with compliance and regulatory considerations in life sciences is a plus
• Bachelor’s or Master’s degree in Business, Life Sciences, Engineering, or a related discipline
• Fluent in English

Why Arcondis

• An opportunity to shape the future of healthcare by spearheading transformative projects
• A collaborative and innovative work environment where your ideas are valued, and your contributions make a significant impact
• Flexible working environment for work-life balance
• A attractive compensation package, including performance-based incentives that reward exceptional achievements
• Professional growth and development opportunities