Consult Coordinator (Greenbrook)

Location: Delray Beach, FL • Non-Exempt

About the role

Greenbrook Mental Wellness Centers is seeking a Consultation Coordinator to serve as a critical link between prospective patients and life-changing treatment. In this role, you’ll guide individuals through their mental health journey—from initial consultation through treatment readiness—while delivering an exceptional, compassionate experience. This is an ideal opportunity for someone who thrives in a fast-paced healthcare environment, enjoys patient interaction, and is motivated by improving access to mental health care.

Why Join Us

• Starting Pay: $24/hour, with consideration for experience
• Work Environment: Work independently in a corporate office during evening hours
• Impact: Make a meaningful difference in people’s lives every day
• Culture: Join a mission-driven, growth-focused team
• Growth: Opportunity to grow within a rapidly expanding organization

Responsibilities

• Lead patients through the consultation and intake journey with empathy and confidence
• Clearly explain treatment options, insurance coverage, and financial expectations
• Use strong listening and interviewing skills to understand patient needs
• Keep patients moving forward—follow up, remove barriers, and drive conversion
• Schedule appointments and maintain accurate records in CRM/EHR systems
• Partner with clinical and operations teams to deliver a seamless experience

Requirements

• Strong passion for patient care and customer experience, especially within a mental health setting
• Excellent communication skills with the ability to build trust and guide patients through sensitive conversations
• High level of organization and attention to detail, with the ability to manage multiple priorities
• Self-starter mindset with strong problem-solving skills and a collaborative approach
• Ability to thrive in a fast-paced, evolving healthcare environment

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Psychology, or related field preferred (Equivalent experience or certifications such as Medical Assistant may be considered)
• 3+ years of experience in a mental health, healthcare, or patient care setting preferred
• Experience working with insurance verification, benefits education, or financial counseling is a plus
• Familiarity with EHR systems (AdvancedMD, Salesforce preferred)
• Knowledge of insurance payers and medical necessity guidelines is highly desirable

Benefits

• Health, dental, and vision insurance
• Optional supplemental medical insurance
• Health savings and flexible spending accounts
• Company-paid life insurance and additional voluntary life insurance
• Company-paid short-term and long-term disability insurance
• 401(k) savings and investment plan with company contribution
• Paid time off: vacation (.625 per pay period) and personal time (.29166 per pay period) for non-exempt employees; Flex-PTO for full-time exempt employees
• Paid sick leave (if applicable and required under state law)

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.