CONSTRUCTION TECHNOLOGY SUPPORT ANALYST
About the role
Join a Company That’s Built To Elevate You. SITECH Chesapeake, a wholly owned subsidiary of Carter Machinery Company, Inc., is the authorized dealer for Trimble Heavy and Civil construction products and services, and Accugrade grade control products, with a territory that covers the pan handle of West Virginia, Virginia, the District of Columbia, and the shores of Delaware. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.
Responsibilities
- Deliver first-call-resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction.
- Focus on quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.
Requirements
- Basic understanding of GNSS principles, machine control systems, and site positioning technology.
- Ability to read and interpret common construction data formats.
- Quick thinking to handle customer situations to produce immediate results.
- Strong mechanical aptitude and skills.
- Strong customer service orientation with good verbal and written communication skills.
- Able to explain technical concepts to non-technical users.
- Proficiency with computers, tablets, and basic diagnostic tools.
- Able to travel to customer sites and work flexible hours as required.
- Adequate driving record.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Qualifications
- Previous experience in technical support, construction technology, or related field, preferred.
- Survey and construction technology experience using all major site positioning and machine control systems, preferred.
- Civil engineering experience a plus.
- Manufacturer training or certification in machine control or site positioning technology.
Skills
- Basic understanding of GNSS principles, machine control systems, and site positioning technology.
- Ability to read and interpret common construction data formats.
- Quick thinking to handle customer situations to produce immediate results.
- Strong mechanical aptitude and skills.
- Strong customer service orientation with good verbal and written communication skills.
- Able to explain technical concepts to non-technical users.
- Proficiency with computers, tablets, and basic diagnostic tools.
- Able to travel to customer sites and work flexible hours as required.
- Adequate driving record.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Benefits
- Health, dental and vision insurance.
- Paid time off.
- 401(k), $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Tool allowances and tool loans.
- Discounts on cellular phone service, computers, and vehicles.
- Opportunities for overtime.
- Shift differential (if applicable).
Pay
Starting Compensation Range: $23.59 – $29.66 per hour
Schedule
Shift: 1st
Company Information
SITECH Chesapeake, a wholly owned subsidiary of Carter Machinery Company, Inc., is the authorized dealer for Trimble Heavy and Civil construction products and services, and Accugrade grade control products, with a territory that covers the pan handle of West Virginia, Virginia, the District of Columbia, and the shores of Delaware. SITECH Chesapeake is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. SITECH Chesapeake is a drug-free workplace.