CONSTRUCTION TECHNOLOGY SUPPORT ANALYST

About the role

The Construction Technology Support Analyst is responsible for delivering first-call-resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction. The individual in this position focuses on quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.

Responsibilities

• Deliver first-call-resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction.
• Focus on quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.
• Think quickly to handle customer situations to produce immediate results.
• Explain technical concepts to non-technical users.
• Use computers, tablets, and basic diagnostic tools.
• Lift and/or move up to 10 pounds.
• Occasionally stand, walk, use hands to finger, handle, or feel and reach with hands and arms.
• Adjust focus to use close vision, distance vision, and ability to adjust focus.
• Work flexible hours as required.
• Travel to customer sites.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Requirements

• Basic understanding of GNSS principles, machine control systems, and site positioning technology.
• Ability to read and interpret common construction data formats.
• Strong mechanical aptitude and skills.
• Strong customer service orientation with good verbal and written communication skills.
• Proficiency with computers, tablets, and basic diagnostic tools.
• Able to think quickly to handle customer situations to produce immediate results.
• Able to explain technical concepts to non-technical users.
• Able to work flexible hours as required.
• Able to travel to customer sites.
• Able to lift and/or move up to 10 pounds.
• Able to adjust focus to use close vision, distance vision, and ability to adjust focus.
• Able to stand and walk frequently.
• Able to use hands to finger, handle, or feel and reach with hands and arms.
• Able to have an excellent driving record.
• Able to promote a positive customer experience.
• Able to uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Qualifications

• Previous experience in technical support, construction technology, or related field, preferred.
• Survey and construction technology experience using all major site positioning and machine control systems, preferred.
• Civil engineering experience a plus.
• Manufacturer training or certification in machine control or site positioning technology.

Skills

• Technical troubleshooting skills.
• Customer service skills.
• Communication skills.
• Problem-solving skills.
• Technical writing skills.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Tool allowances and tool loans.
• Discounts on cellular phone service, computers, and vehicles.
• Opportunities for overtime.
• Shift differential (if applicable).

Pay

Starting Compensation Range: $27.13 – $34.10 per hour.

Schedule

Shift: 1st