Construction Project Operations Coordinator

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects within their assigned region. You'll be the primary point of contact for Jukebox's service provider network, helping move home modification projects from bid through completion. You'll spend much of your day communicating with service providers - scheduling work, following up on bids, checking in on active projects, collecting closeout documentation, and making sure nothing falls through the cracks. You'll work closely with our Project Managers and Member Engagement team to surface risks early, resolve issues quickly, and create a smooth experience for our service providers and members. You'll also support the operational side of the business through order entry, claims processing, and maintaining accurate project records in our CRM. This role is ideal for someone who thrives on a high volume of work, is a resourceful problem solver who takes initiative, and enjoys building relationships. Key Responsibilities Service Provider Coordination Answer inbound calls and emails, handle routine questions, and escalate to the Project Manager when neededFollow up with service providers to get bids submittedSchedule and confirm project start datesCheck in on active projects and flag delays or risks earlyMake sure providers understand expectations, timelines, and documentation requirementsBuild trusted relationships with our network to keep providers responsive, engaged, and eager to take on our projects Project Throughput Keep a high volume of active projects moving through each stage without letting them stallWork daily from operational queues to determine priorities and next actionsSend reminders ahead of key milestones and deadlines Documentation, Claims & Administration Collect closeout documents, photos, and required forms, and follow up until everything is complete and accurateAssist with claims entry and processingEnter and maintain project orders accuratelyReview records for completeness and accuracy before submissionResolve discrepancies and follow up on missing informationKeep CRM records current and complete, including significant provider communications and project updates Qualifications Required 2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar roleStrong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business ownersPersistent follow-up skills, especially with people who are busy and slow to respondStrong attention to detail and a track record of accuracy in data entry, documentation review, or administrative operationsAbility to manage multiple priorities and open items without dropping detailsClear, professional written and verbal communication skillsComfortable learning new technology platforms and working in a remote environmentWillingness to travel occasionally for company events or field visits Preferred Experience in construction, home services, remodeling, or accessibility modificationsExperience with claims processing, billing, or order managementExperience with Salesforce or a similar CRM How We Invest In You Generous company-funding of our health, vision, and dental plansHSA plansShort and Long-Term DisabilityLife and Personal Accident InsuranceHospital Insurance401(k) immediately upon hireGenerous candidate referral program Time Away Unlimited PTO + 11 paid holidays Remote First Team $1000 stipend you can use towards work from home costsFrequent team off-sites and get-togethers around the countryCollaborative team environmentMonthly TownhallsHigh trust environmentA laptop and company swag upon hire Compensation Range: $65,000-$75,000/year + company equity