Construction Materials Customer Experience Representative

General Summary

This position is responsible for receiving customer orders to ensure order setup and materials dispatch matches the customers' needs, owning assigned list price customers, developing relationships with and managing retention strategy for assigned list price customers to improve margins across the company’s aggregate and asphalt operations to ensure outstanding customer service, loyalty and retention.

Essential Job Accountabilities

• Manage call in orders to ensure calls are answered timely.
• Set up orders and dispatch material sales based upon customer demand.
• Recapture lost sales through on-time submittals, scheduling efforts, and customer relationships after “bid day.”
• Recapture lost customers through outreach efforts, in coordination with sales team, to ensure list price customers receive “best in industry” customer support from the company’s Materials team.
• Provide customer service as required for credit card charges, invoice inquiries, ticket inquiries, etc.
• Cook up submittals and other quality documentation to ensure the company is simple and easy to do business with while maintaining our materials quality standards.
• Provide quotes and pricing as appropriate, in coordination with sales team, to serve existing customers and potential leads.
• Collaborate with Operations staff to ensure order confirmation and effective scheduling.

Education & Work Experience

• High school diploma or equivalent.
• Experience in a customer facing role desired.

Knowledge, Skills, And Abilities

• MS Office intermediate to high level required.
• Bilingual (Spanish Preferred).

Physical Demands

• Regularly required to talk and hear.
• Frequently required to stand, walk, sit and use hands to operate a computer keyboard.
• Occasionally required to reach with hands and arms.
• Occasionally lift and/or move up to 10 pounds.

Reasonable Accommodations

• The employee must comply, understand, and support corporate safety initiatives to ensure a safe work environment.
• The employee must have the ability to abide by the company’s Code of Conduct.

Our Benefits

• At a Glance: Benefits include paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, and special programs for musculoskeletal health, mental wellness, and more.
• Base Salary Range: $63,481.00 - $95,221.00.
• Pay may vary based upon relevant experience, skills, location, and education among other factors.

About Granite Construction Incorporated

• Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers.
• Granite is a Drug-Free Workplace and Equal Opportunity Employer.
• Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic.

Notice to Staffing Agencies

• No fees will be paid to any agency for referrals.
• Agencies must obtain advance written approval from Granite's recruiting function to submit resumes.
• Agencies must only submit resumes in conjunction with a valid fully-executed contract for service and in response to a specific job opening.
• No fees will be paid to any Agency that does not have such agreement in place.
• Agencies must provide a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.